ABA DRS Idle Chat: Red Cross Ombuds on the Importance of Listening

The American Bar Association Section of Dispute Resolution has shared its latest episode of "Idle Chat" and it features Dawn Miller Sander, Assistant Ombuds at the American Red Cross. Miller's chat with host Natalie Armstrong-Motin is casual and relaxed, and eventually delves into the professional significance of their work in conflict resolution. In the final portion of the interview Miller She emphasizes that her "whole job" is listening. She explains that by being a patient, active listener and asking the right probing questions, she empowers people to resolve their own conflicts and find their own way forward. (YouTube.)