Navigating From Storm to Agreement

Check out John Zinsser's polished presentation from TEDxCharleston earlier this year.  While not explicitly about Organizational Ombuds, he provides an excellent perspective on the insight that can come from an Ombuds.  (3ptsfwd.)

University of Stavanger Opens Ombuds Office

The public university in southwestern Norway appointed its first Ombudsperson for Students (studentombud) in January 2015.  In the new position, Dennis Aske will provide independent and confidential assistance to a student body of about 10,100. This is the third University Ombuds program to be established in Norway in the past year.  

Corporate Secretary Magazine: Creating a Climate of Trust Using Ombuds

This month, the magazine for corporate secretaries, general counsel and governance professionals features an article about Organizational Ombuds.  "Ombuds programs: creating a culture of trust rather than compliance" explains why the Ombuds safe space may increase surfacing of misconduct because employees are increasingly wary of retaliation after whistleblowing.  

USOA 2015 Conference Agenda Set for Arizona

The United States Ombudsman Association's 36th annual conference will be held in Scottsdale, AZ October 14-16, preceded by two days of two days of training.  The theme is, "Ombudsmen: Confronting the Prickly Issues."

Job Posting: Algoma University

The public undergraduate university in Sault Ste. Marie, Ontario is hiring a part-time Ombudsperson. Funded the University and the Algoma University Student Union, the contracted position serves all members of the campus--a total population of about 1,500. The position is expected to maintain office hours of three to six hours a week. Few other details are available.

University of Arizona Appoints Experienced Ombuds

Martha McKee has been named the Ombuds Program Director at the University of Arizona. She will direct, coordinate, and train several campus volunteers (currently 17) who comprise  the UA Ombuds Program. McKee had been the Ombuds Stanford University School of Medicine from 1996 to 2007 and again from 2011 to 2014. (UA Ombuds.)

Fellowship Opportunity: D.C. Schools Ombuds

The Ombudsman for Public Education in Washington DC is accepting applications for its second cohort of fellows.  The Ombudsman Fellows will, "work directly with families, learn about the education system in DC, learn about conflict resolution, develop creative problem solving skills, and develop expertise on issues including special education, student discipline, truancy, and bullying prevention."  The part-time, year-long fellowship offers academic credit or a stipend.

Concordia Ombuds Releases 2014 Report, Announces New Associate Ombuds

Concordia's Ombudsperson Kristen Robillard reports that that her office handled 471 cases in 2013-14. As usual, students were the largest group of visitors with faculty, staff and other totaling less than 17%.  The report lists the nine outstanding recommendations made in past reports and adds three new ones.  In addition, Robillard reports that her office has moved to a new space that is much more safe, accessible, and confidential for visitors.

HiOA Ombuds Recaps ENOHE Conference

Anita Tøien Johansen, the Studentombud for the Oslo and Akershus University College of Applied Sciences, attended the 12th annual conference of the European Network of Ombudsmen in Higher Education at the end of May in Innsbruck, Austria.  Her latest blog post provides an overview and several pictures.

Blog Post Explores Use of 'Ombudsman' in UK

In a blog post yesterday, researcher Margaret Doyle wrote about "the problematic matter of terminology in the use of the term ‘ombudsman’" -- an issue that came up early in her study of informal resolution approaches by Ombuds in the UK and Ireland. Her early review found both a wide range of terminology and a surprising question: "Why the ombuds community is so intent on engaging in both linguistic and conceptual acrobatics by insisting that ‘man’ does not mean ‘man’." 

Job Posting: Baylor College of Medicine

The highly ranked medical school and leading center for biomedical research center in Houston, TX has opened a search for its first director for the BCM Office of the Ombudsman. Reporting to the Provost, the position will assist staff, faculty, students, post docs and trainees at all levels.  (Previously, BCM had an Ombuds, Shelley Sazer, who reported to the Dean of the Graduate School and worked only with graduate students and postdocs.)

Job Posting: University of Calgary

UCalgary has opened a search for a Student Ombuds.  The full-time, regular position will report to a Vice-Provost and will respond to student-initiated complaints and grievances about the University.   Applicants must have at least three years of experience and a Bachelor's degree.  Applications are due June 15, 2015.  No salary indicated. (All-Acad.com.)

Columbia University Hires Second Ombuds

Columbia has named Michael Steinberg as its Associate Ombuds Officer.  Prior to his appointment, Steinberg was a mediator in private practice in New York City focusing on business and family disputes. Previous work experience included staff positions at the Harvard Mediation Program and as a Hearings Attorney for the Massachusetts Department of Workforce Development Board of Review. 

University of North Dakota to Reopen Search

UND says that it will reopen the search for its first permanent Ombuds immediately.  Brett Harris, who was expected to start July 1, apparently "is now unable to fill this position." (UND uLetter.)

Job Posting: Kaiser Permanente South San Francisco

KP Northern California is hiring a full-time Health Care Ombuds/Mediator for its South San Francisco Hospital. The Kaiser HCOM, "functions as a trained alternative dispute professional offering patients, family members, staff & providers a conflict management program to resolve patient/provider healthcare disputes early thereby improving patient safety & reducing the costs of health care dispute resolution."