A study by Pricewaterhouse Coopers showed that just 43% of the 1,150 CEOs surveyed were satisfied with the ability of their Human Resources department to compete for talent. Several HR chiefs admitted their "disappointment" in the profession's inability to convince chief executives of the value the function adds to businesses. John Williams, global head of HR at financial services firm ING, said, "While it is very hard to prove return on investment, it is up to HR to do so." (Personnel Today.)
The Ombuds profession is in the same situation. If Ombuds do not demonstrate a positive cost benefit, it will be difficult or impossible to rebut a contrary assumption. While it will be hard to prove return on investment, it is up to Ombuds to do so.