In her first annual report since opening the American Red Cross Ombudsman Office, Beverly Ortega Babers said that her office was utilized by 354 visitors in the 2007-08 fiscal year. Nearly 60% of contacts came from outside the organization and the total number of visitors has grown consistently. Unfortunately, Babers also noted that, like the rest of the Red Cross, her office has had to downsize and has lost colleagues who were essential to the start-up of the program. (Red Cross Ombudsman Annual Report 2008.)
Related posts: First Red Cross Ombuds Promises to Strengthen "Sacred Trust" With Public; Red Cross Ombuds Unveils Video.