May 24, 2011

ENOHE Publishes Proceedings of Joint Conference with ACCUO

In May 2010, the European Network of Ombudsmen in Higher Education and the Association of Canadian College and University Ombuds held a joint conference in Vienna. The proceedings from the conference, "Common Objectives, Different Pathways: Embedding Ombudsman Principles and Practices into Higher Education Institutions" are now available online.

The contents include:
  • Martine Conway, Josef Leidenfrost: Vienna through the Rearview Mirror
  • Welcome by Beatrix Karl, Austrian Minister for Science and Research: Ombudsmen as
  • Important Elements
  • Workshop A – Mediation: Learning by Doing: Jenna Brown, Mike Reddy, Jim Wohl
  • Workshop B – Things I wish I had known when I started as an Ombudsman: Clifford Picton, Tim Birtwistle
  • Workshop C – Challenges to Impartiality: Nora Farrell
  • Workshop D – Core Curriculum for Development of Scientific Integrity: Lessons to be Learned for Higher Education Ombudsmen: Gerlinde Sponholz, Helga Nolte
  • Tim Birtwistle: The Importance of the Use of Language, Terms and Titles in Higher Education Life, for Faculty and Students
  • Wolfgang Weigel: Conflict Management Revisited: Remarks and Observations on the Status of the University Ombudsman
  • Ram Gidoomal: Independence and Governance: (In)compatible?
  • Natalie Sharpe: Online Bullying, Discrimination, Harassment – Revising a University Protocol
  • Christian Sjöstrand: Complaint Management, Students’ Rights and the Principle of Public Access to Official Documents: Experiences from Sweden
  • Gundi Gadesmann: Problem solving in the EU – The European Ombudsman
  • Christian Pichler-Stainern: Quality Management and ISO Standards within the Austrian Agency for International Cooperation in Education and Research (OeAD-GmbH)
  • Karl Andrew Müllner: Establishing an Ombudsman for the Lifelong Learning Programme in Austria – Challenges and First Experiences
  • Pilar Abad-Garcia: Building Bridges: University Ombudsmen and University Cooperation in the post Bologna European Higher Education Area
  • Andrea Blaettler: ESU and its Perspective on Student rights and ombudsmen in Higher Education
  • Luis Adolfo Veliz Cornejo: How to Create an Ombuds Organism at the Pontifical Catholic University of Perú?
  • Jure Marinovic: An Overview of the Student Ombudsman at the University of Zagreb
  • Lara Leoncio Sáenz: Latin American University Ombudsmen – Building Better Environments and Fostering Social Change
  • Robert Behrens: The Pathway Project: An Ombudsman’s Roadmap for the Next Five Years
  • Sandro Vicini: Dealing with Systemic Issues: Strategies for Solutions in the University Context
  • Monika Petermandl: Small and Beautiful – How Austrian Universities of Applied Sciences are Dealing with Student Complaints: The Example of the FHWien – Studiengänge der WKW
  • Doris Kiendl-Wendner: The Powers and Tasks of the Ombudsman in Institutions of Higher Education 
  • Ray Morley: Higher Education Ombudsman and Diversity Issues – Considering the Australian Point of View
  • Cathryn Heslep: A New University – Addressing Diversity
  • Robyn Jacobson: Restorative Justice: A Viable Option for Non-academic Misconduct?
  • Peter Kostelka: Reaching Out to Citizens

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