In his most recent newsletter article, Vincent Vuillemi, the Ombuds at the European Organization for Nuclear Research, explains how the duty of confidentiality affects his ability to work with a group of disgruntled employees. In his hypothetical example, Vuillemi believed that it was essential for the Ombuds to bring group's concern matter to the attention of senior management. However, because the employees had not given permission, the Ombuds was required to maintain confidentiality. Vuillemi's example is typical of cases many organizational Ombuds encounter. (CERN Bulletin.)
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