The Ombuds Blog: Ombuds Training Comes to Indianapolis, July 2011

May 04, 2011

Ombuds Training Comes to Indianapolis, July 2011

IOA will offer three professional development opportunities at the Hyatt Regency Indianapolis on July 11-14, 2011. Programs to be offered are:

Ombudsman 101 (July 11-13) -- This 2½-day course covers the fundamentals of the organizational Ombudsman role. It provides basic information and training for the organizational Ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality.
Ombudsman 101 Plus (July 13) -- This half-day course will concentrate on how to communicate the value and benefits of an Ombudsman function internally to management who are considering starting an Ombudsman Office, and from the outside if you are an entrepreneur.
Conflict Coaching (July 14) -- Details about this specialized course will be posted shortly.

Course instructors have not been announced. Priority registration closes May 27, 2011. (IOA Professional Development Info.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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May 04, 2011

Ombuds Training Comes to Indianapolis, July 2011

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