June 20, 2011

UK's Office of the Independent Adjudicator Reports Record Complaints Against Universities

Rob Behrens, the Independent Adjudicator and Chief Executive of OIA, issued his annual report last week and reported that complaints against universities in England and Wales jumed 33% in 2010. The share of complaints upheld in full or in part also rose from 14% to 20%. In another first, the student-complaints watchdog named two universities in its annual report for not complying with its recommendations. (OIA 2010 Annual Report; Times Higher Education.)

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