June 21, 2011

ACR Conference to Feature Several Ombuds

At the Association for Conflict Resolution tenth annual conference in San Diego, CA on October 12-15, 2011, several Organizational Ombuds will be speakers.  The preliminary session schedule includes the following presenters and topics:


  • Deb Ledvina, Transportation Ombudsman, Minnesota Department of Transportation - "Mn/DOT’s Ombudsman Program Resolves Conflicts and Rebuilds Trust" (October 14);
  • Michael A. Zeytoonian, Lawyer, Mediator and Ombudsman, Zeytoonian Center for Dispute Resolution - "When your favorite ADR process does not fit, you must not quit. It's time for Integrated Dispute Resolution, a.k.a. Dispute Resolution Unplugged" (October 15); and
  • Maureen Whitmore, Mark Montijo and Dave St. Pierre, Healthcare Ombudsmen/Mediators, Kaiser Permanente, "A Tapestry of Healing: The Role of the Weaver" (October 15).

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