Graduating in law from the University of Barcelona, Spain, José Martínez-Aragón obtained dual Masters degrees from Yale and Pace universities, having also completed specialized courses at Harvard and Stanford. Accredited as a mediator in three countries (France, UK and USA), José is also an active member of several international associations of ombudsmen and mediators. These include the International Ombudsman Association (IOA), whose members elected him to its directorial board. The IOA has certified him as an “Organizational Ombudsman Practitioner”.The article also introduces the Ombuds Assistant, Catherine Michel-Baussay, who has been with the office since 2008. (UN Special Download.)
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Update 9/22/15: Download link updated.