March 01, 2019

Canadian Ombuds Associations, FCO-ACCUO, Announce Agenda for Biennial 2019 Conference

The Forum of Canadian Ombudsman and the Association of Canadian College and University Ombudspersons have announced details for their conference, set for April 15-17, 2019 at the Sheraton Centre Hotel in Toronto. The conference theme is "OMBUDSMAN Building Trust Promoting Fair Resolution Processes." 

The conference will include two and half days of keynote presentations, concurrent learning sessions, and general meetings and elections for FCO and ACCUO. Here is the tentative program: 

Monday | April 15
Registration and Continental Breakfast

Welcome and Opening Address – Elder Clayton Shirt; Conference co-chairs: Lori Ciani, Ombudsman, Complaints & Accessibility Officer, American Express | Amex Bank of Canada; Martine Conway, Ombudsman, University of Ottawa; Nadine Mailloux, Ombudsman, Ville de Laval

Opening KeynoteThe Ombuds, Crisis and Public Trust – Rob Behrens, Parliamentary and Health Service Ombudsman, U.K.
Concurrent Learning Sessions

  • 1A – Size Matters: Dealing with student issues jointly as a one-person-office and on a national basis – Josef Leidenfrost, Office of the Austrian Student Ombudsman; Wolfram Aigner, Office of the Austrian Student Ombudsman; Panel Chair: Nora Farrell, Ryerson University Ombudsman
  • 1B – How to Deliver Bad News: Managing Complainant Expectations – Amy Fish, Ombudsperson at Concordia University
  • 1C – Terms of Reference Modernization Project – Sarah Bradley, Ombudsman for Banking Services and Investments

Networking Break

Concurrent Learning Sessions

  • 2A – Confidentiality of Ombuds Files / Limits and Ways to Protect it (French presentation) – Joelle Thibault, Hydro Québec
  • 2B – Ombudsing in Higher Education: Perspectives on Provincial and National schemes – Panel Chair: Carolyn Brendon, McMaster University
  • 2C – ADR Chambers Banking Ombuds Office – Britt Parsons, ADRBO

Networking Lunch

PlenaryThe Ombudsman Toronto Enquiry: A New Tool Offering Flexibility and Fairness – Susan Opler, City of Toronto Ombudsman

Concurrent Learning Sessions

  • 3A – How to know everything: Operational Knowledge Management for Ombuds – Dave Murray, Office of the Ombudsperson of BC
  • 3B – Leveraging Cultural Fluency for Impact – Nouman Ashraf, Rotman School of Management, University of Toronto
  • 3C – “Go Big” or “Stay in Your Lane”?   The issue of scope (Panel) – Charles Murray, Ombud New Brunswick

Networking Break
Plenary: Diversity, Inclusion and Belonging – RBC’s Journey – Natasha Kassim, Royal Bank of Canada (Introduction: Joanne Ardouin)

FCO – Annual General Meeting and Election of Officers (For Members Only)

Welcome Reception

Tuesday | April 16
Continental Breakfast
PlenaryThe Rule of Law and Judicial Review – John Craig, Partner, FASKEN

Concurrent Learning Sessions

  • 4A – Online Dispute Resolution and Ombudsman Work (Panel) – Ian Darling, CAT Chair; Herb Waye, Ombudsman ICANN
  • 4B – Nova Scotia Office of the Ombudsman- Outreach Initiatives – Kenzie Kozera, Nova Scotia Office of the Ombudsman
  • 4C – Segregation in Youth Custody: Manitoba, Alberta and British Columbia (Panel) – Sarah Malan, Office of the Ombudsperson of BC; Marie Langton, Office of the Manitoba Ombudsman; Kamini Bernard, Office of the Alberta Ombudsman

Networking Break

Concurrent Learning Sessions

  • 5A – How Do You Measure Success? Ensuring the institution is seen as value added – Craig Dalton, Ombudsman, Office of the Veterans Ombudsman; Charles Cue, Senior Policy Advisor, Office of the Veterans Ombudsman
  • 5B – Using the Concept of Intersectionality to Achieve Equitable Fairness – Carter MacDonald, Ombudsman, Camosun College; Natalie Sharpe, Director, Student Ombud Service, University of Alberta; Remonia Stoddart-Morrison, Graduate Ombuds Intern, University of Alberta
  • 5C – Jurisdiction: Passive and Aggressive Push-Back in Nova Scotia – Ron Crocker, NS Office of the Ombudsman


Concurrent Learning Sessions

  • 6A – Workshop on the challenges of safe spaces on our campuses on freedom of expression-Case studies on interventions by ombudspersons (French presentation) – Julie Boncompain, Associate Ombudsman, Concordia University
  • 6B – The New Financial Consumer Protection Framework: How it impacts banks’ complaint handling – Kevin Thomas, FCAC 
  • 6C – Ombuds & Violence Risk: What every Ombuds should know about violence risk identification, assessment and management – Richard Hart, ProActive ReSolutions

Concurrent Learning Sessions

  • 7A –The contribution of dispute prevention and resolution methods to the investigation process of an ombudsman organization: the case of the Office of the Information Commissioner (French presentation) – Marc-André Bujold, Office of the Information Commissioner of Canada
  • 7B – A Tangled Web of Municipal Accountability: A Municipal Integrity Commissioner’s View of Procedural Fairness – Suzanne Craig, Integrity Commissioner and Lobbyist Registrar, City of Vaughan
  • 7C – Advancing fairness through proactive engagement and knowledge transfer: Highlights from the B.C. Ombudsperson Prevention Initiatives Pilot Program (2017-2020) – Rachel Warren, Office of the Ombudsperson of BC

Networking Break

Networking Session

ACCUO – Annual General Meeting and Election of Officers (For Members Only)

Wednesday | April 17

Continental Breakfast

Keynote PresentationMental Health in the Workplace & Building Resiliency – Dr. Katy Kamkar, Ph.D., C. Psych., Clinical Psychologist, Centre for Addiction and Mental Health (CAMH)

Networking Break

PlenaryThere are no sacred cows or Ombuds – Howard Sapers, recently the Independent Advisor on Corrections Reform to the Ontario provincial government, and former Correctional Investigator of Canada; Nora Farrell, Ryerson University Ombudsperson

Concurrent Learning Sessions

  • 8A – Recommendations accepted, but what about their implementation? (French presentation) – Claude Dussault, Ombudsman Québec
  • 8B – Institutional Betrayal and the Role of Ombuds – Shirley Nakata, University of British Columbia; Richard Hart, ProActive Solutions
  • 8C – Getting It Write: How to write compelling, persuasive reports and recommendations – Laura Pettigrew, Office of the Ontario Ombudsman

Conference Wrap-up

POST-CONFERENCE WORKSHOP (Pre-registration required) – KAIROS Blanket Exercise™

Related posts: Related posts: FCO and ACCUO Post Agenda for 2013 Conference in HalifaxACCUO Chronicles Three Decades of Ombuds in Higher EducationFCO/ACCUO Posts 2015 Conference AgendaACCUO List of Past Conferences Highlights Ombuds History; FCO-ACCUO 2017 Conference Registration Opens; FCO-ACCUO 2019 Conference Call for Papers.

No comments:

Post a Comment