The Ombuds Blog: California Lutheran University Creates Ombuds Program

March 19, 2019

California Lutheran University Creates Ombuds Program

Cal Lutheran, a private liberal arts university in Thousand Oaks, California, has named Helena Goto and Alice Sarfati as the first Ombuds for its 400+ staff. Goto is a principal with HG Consulting and Sarfati has been an employee since last fall.

Goto has worked as a mediator and executive coach since 2011. She graduated from the University of Otago in New Zealand. She earned a a Master of Dispute Resolution from the Straus Institute at Pepperdine Law School and an MBA at the University of Southern California.

In addition to a similar work history in conflict resolution, Sarfati has also managed a medical practice and worked as a television personality and producer. She graduated from Boston University and earned an MBA from USC. (CLU Ombuds; HG Consulting; LinkedIn Goto; LinkedIn Sarfati.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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March 19, 2019

California Lutheran University Creates Ombuds Program

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