The Ombuds Blog: IOA Releases 2020 Practice & Compensation Survey

May 06, 2021

IOA Releases 2020 Practice & Compensation Survey

In 2020, International Ombudsman Association surveyed practicing members for its periodic (now quinquennial) Practice & Compensation Survey. In total, 235 out of 780 eligible members participated in the study. Their responses have been aggregated into the IOA 2019 Practice & Compensation Report, which is free for members and available to non-members for $75.

In addition, two supplemental reports are available: "What do Organizational Ombuds Do?" and "Most Serious Cases 2020 and Most Common Issues." The survey, analysis, and reports were produced by Mary Rowe, Jennifer Schneider, and Tim Hedeen. (IOA 2019 Practice & Compensation Report.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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May 06, 2021

IOA Releases 2020 Practice & Compensation Survey

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