August 04, 2021

IOA Resumes In-Person Foundations Course in October 2021

The International Ombudsman Association's signature, in-person training course will be offered in Indianapolis on October 25 through 27, 2021. IOA's "Foundations," which provides the primary training for new Organizational Ombuds, has been available only virtually since October 2020. Due to the expected high demand for this course, registration will be limited to people currently practicing as Ombuds or will begin practicing within the next three months. 

October 25-27, 2021

Foundations of Organizational Ombudsman Practice

Course Description
“Foundations of Organizational Ombudsman Practice” is offered multiple times each year in various locations, and now, online! The course covers the fundamentals of the organizational ombuds role based on the principles of confidentiality, neutrality, independence, and informality. Learn how to work with visitors to an office as well as how to act as a change agent within your organization. Practice key ombuds skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombuds process. In addition, an experienced and highly committed faculty of ombuds will share best practices around setting up an office and evaluating and communicating the effectiveness of the office.
Faculty: TBD
(IOA Event Info.)

Update 9/30/21: This course has been canceled.

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