More detail from ENOHE:
Tuesday 7 June 2022, 10.00 – 16.00
Investigation skills for complaint handlers and ombudspeople
This interactive workshop will take participants through a ‘typical’ (and fictional!) student complaint, from its initial presentation to its resolution. How do we set about investigating it? What do we take into consideration? Even if we don’t uphold the complaint, what can we learn from it for the future?
Free for ENOHE members (including refreshments and lunch)Cost for non-members (to include refreshments and lunch) €45
Wednesday 8 June, Thursday 9 June, and Friday 10 June
Students’ Rights and Ombuds’ Values: Ensuring Inclusion in Higher Education
The 2022 ENOHE conference will include a mix of plenary sessions and working sessions in a variety of formats. There will also be keynote speeches on relevant topics in the world of higher education. Plenary speakers confirmed to date include: Pegi Pavletić, European Students Union; Oltion Rrumbullaku, current Head of Bologna Follow Up Group Secretariat at EHEA
There will also be opening speeches by high-ranking representatives of the Greek Ministry of Ministry of Education and Religious Affairs and of the European Commission.
Working sessions cover a diverse range of topics highly relevant to our varied roles, with speakers from around the world; some session titles are included below.ENOHE Information Session and ENOHE General Assembly
For all conference participants there will be a short information session with a news update on what is going on within ENOHE, including the ENOHE 2021-2025 five years’ strategic plan and the ENOHE 2022 working plan included.
For ENOHE members there will be a General Assembly held on the first conference day (Wednesday) right after the end of the working sessions. Agenda and more detailed documents will be made available in due time before the meeting.Social programme
The gala dinner on Thursday evening is included in the conference fee. It will be open to guests/partners at additional cost of €50.Costs and booking arrangements
The conference fee is €200 for ENOHE members, €290 for non-members. The conference fee includes conference materials, access to all conference rooms (including WIFI) during all conference days, refreshments during the conference breaks, daily lunch break, and the gala dinner on Thursday night.
The pre-conference day on Tuesday is free for ENOHE members and costs €45 for non-members.
Not yet a member? For information on the benefits of joining ENOHE, including access to the discounted conference fee and much more.
Hotel accommodation in Athens is busy during the summer months and early booking is recommended. To help you find a hotel well connected to the conference venue, here is our information on the venue:
Venue: National Technical University of Athens (NTUA), Zografou Campus, Building of the Central Library
Address: Iroon Polytechniou 9, 15780 Zografos, AthensNearest metro station: Katechaki, blue line, no. 3
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War in Ukraine
We follow the war in Ukraine carefully from day to day and will inform you if any changes need to be made to the conference due to this situation.COVID-19 restrictions
We advice you to follow any travel restrictions that your country may have regarding traveling to Greece and follow Greece’s official COVID-19 travel information here.
We will also follow the COVID-19 situation from day to day and will inform you as soon as possible if we find that any restrictions are needed during the conference.A sample of confirmed session topics:
- Establishing a New Ombuds Office: Tips from Recent Experiences and an analysis of the historical development of the profession
- Ombuds and Whistleblowing: The Role of Ombuds in Relation to Serious Violations of Law, Policy, and Ethics
- Ombuds values in a changing world
- Dealing with Student Issues Nationally and Regionally
- Courage to Act: A Canadian Initiative/Global Inspiration to end Gender Based Violence on Campus
- Impact of COVID-19 measures on digital services in higher education: Improvement of inclusiveness?
- The Role of Ombudsperson in Preventing Dropout and Ensuring Students’ Inclusion in Higher Education
- Birds of a Feather Flock Together: About Existing and Emerging Ombuds Networks
- Creating Space for Inclusive Dialogues: The Ombuds as a Catalyst for Honoring the Value of Belonging on Campus
- Looking after ourselves: when the student/client/visitor turns against us
- Ombuds as Agents for Change
For the Conference Planning CommitteeJosef Leidenfrost, ENOHE PresidentJean Grier, ENOHE Vice President