Rowe recommends dividing a letter into three parts: 1. Start with the facts; 2. Add your opinions; and 3. State the desired remediation. She further say, "If you do decide to send the letter, ask one or two people you trust, in private, to review it with you, or at least consider asking someone you trust for their perspective on the situation." (MIT Sloan.)
Related posts: Mary Rowe, MIT Ombuds, to Retire; Mary Rowe Article in Negotiation Journal; Year-Long Study of U.S. Federal Ombuds Launches; Mary Rowe on Microinequities and Ombuds; Mary Rowe on What Employees Need Now; Negotiation Journal Opens Access for Mary Rowe's Articles; (Guest Post) Mary Rowe Comments on the Proposed IOA Bylaws; MIT Digitizes Mary Rowe's Papers.