The Ombuds Blog: JustEquitable Offers Webinars About Ombuds Case Management

June 25, 2025

JustEquitable Offers Webinars About Ombuds Case Management

Heather McGhee Peggs, an Ombuds, author, and consultant with JustEquitable, Inc., is presenting three live webinars on effective complaint handling topics on July 9, 16, and 23, 2025. The series aims to offer practical insights for Ombuds and other professionals who handle complaints.

Here are the sessions:

Ghosted! When Complainants Disappear, What should you do? (July 9 | 12-1pm EST)
Dealing with a Case Backlog: Strategies for Success (July 16 | 12-1pm EST)
Anonymous Complaints: Risks & Rewards (July 23 | 12-1pm EST)

Each webinar is $55 CDN or all three for a $25 savings. (JustEquitable.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany/Austria -- Ombudspersonen and Ombudsleute

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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June 25, 2025

JustEquitable Offers Webinars About Ombuds Case Management

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