May 6, 2024
Welcoming Address
- Nora Farrell, Professor, Osgoode Hall Law School, York University, Toronto: Independence and Accountability: Competing Constructs or Entwined Principles of Ombuds Practice?
Concurrent Panels
PANEL 1 – THE ORGANISATIONAL
OMBUDS: FOUNDATIONS, FUNDAMENTALS & ITS FUTURE (IOA BOOK PANEL)
• Shannon Lynn Burton, PhD, Ombuds at Michigan
State University
• Tyler Smith, Associate Ombuds at The National
Institutes of Health
• Natalie Fleury, Ombuds at the Medical College of
Wisconsin
• Tom Kosakowski, Ombuds at the University of
Southern California
• Elisa Ortega-Schultz, MS, MA, LMSW, Employee
Ombuds at Grand Valley State University
PANEL 2 – THE OMBUDS AND HUMAN
RIGHTS
• The University Ombudsperson and Human Rights in
Mexico. Professor Octavio Rodriguez Gonzalez; Martha Patricia Acevedo García,
Ombuds, Michoacan University of San Nicolas de Hidalgo, Mexico.
• The Role of the Ombudsman During Conflict and
Post-Conflict in Ethiopia. The Honourable Dr. Endale Haile, Chief Ombudsman of
Ethiopia.
Lunch
Concurrent Panels
GENERAL PANEL A : THÉORIE ET
BONNES PRATIQUES EN RÉSOLUTION DES DIFFÉRENDS (Panel in French)
• Théorie et bonnes pratiques en résolution des
différends, Suzanne Bouclin, Faculté de droit civil, Université d’Ottawa PANEL
3 - REFLECTIONS ON OMBUDS PRACTICES IN DIVERSE SECTORS
• Restorative Justice and Ombuds. Richard Hart,
Founding Director, VP, ProActive ReSolutions; Ashley Moore, Associate Director,
Education, Community & Conflict Engagement, University of British Columbia;
David Karp, (Professor, School of Leadership and Education Sciences; Director,
Centre for Restorative Justice, University of San Diego.
• Ombuds as Early Warning Mechanisms that
Demonstrate a Positive Return on Investment. Alec Chapa, Mosaic Collaborative
Consulting.
PANEL 4 - THE ROLE OF OMBUDS OF
MITIGATING GENDER-BASED VIOLENCE AND PROTECTING SEXUAL AND GENDER MINORITIES IN
HIGHER EDUCATION0
• Dealing with cases of gender-based violence in
higher education ombuds practice. Jorge A. Ribeiro Pereira (Portugal, European
Network of Ombuds in Higher Education), Pelin Zenginoglu (Ombuds - Netherlands,
Vrije Universiteit Amsterdam and Amsterdam University College), Dr. Michaela
Antonín Malaníková (Professor and Ombuds - Czech Republic, Palacký University
Olomouc)
• Transgender and nonbinary persons expectations
towards an ombudsperson practice. Jan Galkowski, Ombuds - University of
Rzeszow, Poland.
Concurrent Panels
PANEL 5 - THE ALIGNMENT OF OMBUDS
WITH DIVERSITY, EQUITY, INCLUSION, AND BELONGING INITIATIVES
• Fostering Inclusion, Diversity, Equity and
Accessibility - The Transformational Role of Organisational Ombuds in Creating
HumanCentred Spaces. Dr. Nadia Ferrara, Ombuds - Indigenous Services Canada.
• Ombuds as Catalysts for Inclusive Excellence:
Strategies for Systemic Change. Dr. Diedrick Graham, Vice President for Culture
and Strategy - Healy+Group
• Ombuds and neurodiversity. Amanda Dean - Ombuds
for Faculty and Staff at Austin Community College.
PANEL 6 - EVOLVING OMBUDS
PRACTICES: OUTSOURCED AND PART-TIME OMBUDS
• Exploring the Growing Trend of Outsourced
Organisational Ombuds: Navigating Opportunities and Challenges. Josh Hoch,
Ombuds and Director of Ombuds & Mediation Services at MWI; Elise Ramos,
Ombuds and Program Coordinator at MWI.
• The Ethics and Practice of Part-time Ombuds:
Developing a Research Agenda. Professor Kristen M. Blankley, U. of Nebraska
College of Law, Professor Lisa M. PytlikZillig, Research Associate Professor
and Senior Research Manager, U. of Nebraska Public Policy Centre, and Professor
Rodrigo Franco, Professor of Biomedical Sciences and Faculty Ombuds, U. of
Nebraska-Lincoln
GENERAL PANEL B: STUDENT
PRESENTATIONS ON CONFLICT RESOLUTION (Bilingual Panel)
• Art as a Tool for Change in Conflict. Jimena
Yengle, B.A. in Communications Student, Saint Paul University.
• The Artificially Ethical Student? Navigating the
Implications of AI as a Tool of Student Agency and Adherence to Academic
Integrity. Navneet Chand. Former Ombuds Intern at the Office of the Student
Ombuds and current B.A. Student in Political Science, U. of Alberta.
May 7, 2024
Concurrent Panels
PANEL 7 – THE DEVELOPMENT OF
OMBUDS SERVICES IN THE CANADIAN FEDERAL PUBLIC SERVICE
• Elianne Hall, Workplace Well-Being Ombuds,
Agriculture and Agri-Food Canada (AAFC)
• Judith Brunet, Ombuds for Small Departments and
Agencies, Public Services and Procurement Canada (PSPC)
• Ayesha Rekhi, Well-being Ombuds and Inspector
General, Global Affairs Canada (GAC)
• Manda Noble-Green, Ombuds at Public Safety
Canada
PANEL 8 - THE DEVELOPMENT OF
OMBUDS INSTITUTIONS IN DIVERSE CONTEXTS
• The role of the Ombudsman in fostering Dispute
Resolution Mechanisms through Accountability, Transparency and Reconciliation
in Public Administration in African States: A Case study of Uganda. The
Honourable Anne Twinomugisha Muhairwe, Ombudsman of the Republic of Uganda.
• A Historical Journey of Organisational Ombuds in
the United States. Dr. Shannon Lynn Burton - Ombuds, Michigan State University.
• Systemic Feedback in Organizational Ombuds
Practice. Dr. Mary Bliss Conger – Ombuds Consultant and writer
PANEL 9 - THE OMBUDS’ TOOLBOX FOR
EFFECTIVE CHANGE IN HIGHER EDUCATION CONTEXTS (PART 1)
• Is conflict coaching enough? A healthy debate
about managing conflict in graduate supervision. Heather McGhee Peggs (Manager,
Complaint Services - Patient Ombudsman, Ontario, and Julie Boncompain, Ombuds
at Polytechnique Montréal, QC, and Mila – the Quebec Institute of Artificial
Intelligence.
• Ombuds work in Higher Education Institutions in
Europe: ‘believing’ in complaints and using early resolution to effect systemic
change. Jean Grier, President - European Network of Ombuds in Higher Education
(ENOHE), and Ursula Meiser, Vice President, ENOHE.
Concurrent Sessions
PANEL 10 - OMBUDS AND THE
PROMOTION OF MENTAL HEALTH AND WELL-BEING
• Reconceptualising Ombuds Practice to Improve
Mental Health with “EASE” Through Meaning Mindset Theory (MMT), the Stoic
Dichotomy of Control, and the Empathy, Attention, and Respect (EAR) Approach.
Dr. Laura Armstrong, Professor, School of Counselling, Psychotherapy, and
Spirituality, Saint Paul University. Dr. Brent Epperson, Professor in Conflict
Studies, Saint Paul University
• Emotional Literacy in Ombuds Practice. Tracey
Brant PCC, COOP® Ombuds, Dartmouth College
• The Secret of the Slow Burn: How Focusing on
Suffering in Conflict Leads to the Willingness to Transform It. Laurel Gordon,
Deputy Ombuds, Office of the Ombuds, U.S. Marshals Service.
GENERAL PANEL C: WORKPLACE
RESTORATION IN THE CANADIAN FEDERAL GOVERNMENT: A DELIBERATION OVER ITS
INSTITUTIONAL DEVELOPMENT
• A discussion led by Helene Arts, Part-time
Professor and Trauma-Informed Practice Specialist
PANEL 11 - THE OMBUDS’ TOOLBOX FOR
EFFECTIVE CHANGE IN HIGHER EDUCATION CONTEXTS (PART 2)
• Ombuds in Higher Education in Austria: Benefits
and Challenges of a System with Ombuds at Different Levels. Dr. Markus
Seethaler, Austrian Student Ombudsoffice, and Anna-Katharina Rothwangl, Head of
the Austrian Student Ombuds Office at the Federal Ministry of Education,
Science and Research.
• Navigating Organisational Conflicts within a
University context: Insights from Ombuds at Madrid Universities. Ángel Antonio
Rodríguez Sevillano, Ombudsman at Universidad Politécnica de Madrid, Madrid,
Spain. Emilio Olías Ruiz, Ombudsman at Universidad Carlos III, Madrid, Spain.
Rafael Orden Jiménez, Ombudsman at Universidad Complutense de Madrid, Madrid,
Spain.
Lunch
Concurrent Panels
Panel 12 LES OMBUDSMANS
(Protecteurs des droits, Défenseurs des droits, Médiateur d’état et
d’institution) DANS LA FRANCOPHONIE (Panel in French with interpretation)
• L’institution de l’ombudsman au Burundi et en
Afrique centrale. Son Excellence Aimée Laurentine Kanyana, l’Ombudsman de la
République du Burundi et Coordinatrice de la Région Afrique Centrale de
l’Association des Ombudsmans et Médiateurs Africains (AOMA).
• L’autonomisation technologique dans la pratique
de l’ombudsman : une approche de la justice centrée sur la personne, Christian
Crytes, Not.E. MED., Doctorant en Droit, Université Laval.
• L’expérience d’ombudsman du Commissaire aux
services en français de l’Ontario, Mr. François Boileau, Ombudsman des
contribuables pour le gouvernement federal canadien.
PANEL 13 – THINKING ABOUT THE
FUTURE: OMBUDS PROFESSIONALISATION AND PUBLIC AWARENESS OF OMBUDS SERVICES
• Ombuds Public awareness initiatives. Rob
Behrens. Parliamentary and Health Service Ombudsman of United Kingdom.
• Has Ombuds Work Been Professionalised? A
Critical Examination of the Evolving Field of Organisational Ombuds. Tom A.
Kosakowski, Ombuds – University of Southern California, Health Sciences Campus.
PANEL 14 STUDENT VOICES IN OMBUDS
PRACTICE (SHORT PRESENTATIONS)
• Ombuds practice in cross-cultural communication.
Rebeca Avila, Ombuds Intern, Office of the Student Ombuds, U. of Alberta.
• The Role of Ethics in Organisational Ombuds
Practice. Ikedi Obikaonu, M.A. in Conflict Studies Student, Saint Paul
University.
• A Medical Doctor as a Student Ombuds. Jorge A.
Ribeiro Pereira, Board Member – European Network of Ombuds in Higher Education.
• The Role and Benefits of the Ombuds Intern.
Bryan Cambell – Ombuds Intern, U. of Alberta Office of the Student Ombuds.
• An Overview of the Student Ombuds Mechanism on
Students’ Rights in European Higher Education Systems. Gizem Güray, M.A.
student in the Department of Public Policy, Central European University (CEU),
Austria
• Holding the Line For Health To Be Accountable In
States, Provinces, And Communities As the Ombuds Practitioner. Erika Dugan, MPH
Candidate, Baylor University.
Concluding Plenary
- Participants to be announced later
Really looking forward to this. Grateful to everyone who is making it happen!
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