March 09, 2022

IOA Releases Detailed Agenda for 2022 Virtual Conference

For the second year in a row, the International Ombudsman Association will hold its annual conference virtually. IOA's 17th annual meeting will take place April 4 through 6, 2022. Social events will use, a virtual world with video features. Registration has been open for a few weeks and now the detailed agenda has been posted.

Here is the schedule:

Monday, April 4
8:00am - 6:30pm PDT

Foundations Welcome & Reunion Event

Opening Ceremony & Welcome Familiarization

What Would You Do? A Case Study Exploration (
In this session, participants will explore a real case in small groups led by a facilitator. The purpose is to learn from each other while aligning our Ombuds practice with IOA’s newly adopted Code of Ethics and Standards of Practice.
Keynote: Ken Cloke
Ken is a mediator, arbitrator, facilitator, coach, consultant, and trainer, specializing in resolving complex multi-party disputes. He has worked in over 25 countries and is the founder and first President of Mediators Beyond Borders.
Concurrent Sessions
  • Session A1 | Reimagining Ombudsing. Exploring How the Pandemic Has Changed the Work of Ombuds
    Fred Wright, Workplace Conciliator, Government
  • Session A2 | Looking at Professionalism Lapses with an ACE Lens
    Andrew Sirotnak, MD, FAAP, Professor and Vice-Chair Faculty Affairs, Department of Pediatrics, University of Colorado School of Medicine
  • Session A3 | What Ombuds Can Learn From Negotiators: Theory and Application Adapted From the World of Negotiations Education
    Chad Austin, Professor of Law, United States Air Force Academy
  • Session A4 | Ombudsing Through Micro-Credentialing
    Sofia Trelles, Ombudsperson, Florida International University; Madeline Kleinberg, Graduate Assistant, Florida International University
  • Session A5 | Embedded at the Root: Influences on the Road to Reimagination
    Ashley J. Davis, Associate Ombud, University of Washington; Desirée Anderson, PhD, Associate Dean, Diversity and Student Affairs, University of New Orleans
Belonging Together: The Experience

Belonging Together: The After Party (

Tuesday, April 5
4:00am - 4:30pm PST

Mary Rowe Keynote Address: Victoria Mars
Victoria designed and built the global Mars Ombudsman program, providing Mars Associates at every level of the organization with a service that addresses workplace challenges in a neutral, confidential, and informal manner.
International Sector Meeting 1 (

Colleague Catch-up

Concurrent Sessions
  • Session B1 | Cross-Cultural Dialogue in Workplace
    Ati Alipour, Attorney, Heris Law Firm
  • Session B2 | Team Pulse-Taking: Helping Teams and Managers Understand Areas of Strengths and Weaknesses
    Balint Balassa, Conflict Resolution Officer, UN Refugee Agency; Tina Hinh, Associate Conflict Resolution Officer, UN Refugee Agency
  • Session B3 | Multipartiality: An Ombuds Technique for Achieving Equitable Fairness
    Kimberly Jackson Davidson, University Ombudsperson, George Mason University; Natalie Sharpe, Director, Office of the Student Ombuds, University of Alberta, Edmonton, Alberta, Canada
  • Session B4 | Safeguarding Confidential Data: What Is the Ombuds' Responsibility?
    Dr. Clare Fowler, Executive Vice President,; Colin Rule, CEO,; Chuck Howard, Former Executive Director, International Ombuds Association
Professional Sector Meetings (

Concurrent Sessions
  • Session C1 | Academic Writing for the Ombuds
    Shannon Lynn Burton, University Ombudsperson, Michigan State University
  • Session C2 | Trauma-Informed Ombudsing
    Laura Smythe, University Ombuds, University of Idaho
  • Session C3 | The Upstream Ombuds: Serving as a Conduit of Diversity, Equity, Inclusion, & Belonging Feedback for Organizational Systemic Change
    Julia Heck, University Ombuds, Eastern Michigan University
  • Session C4 | Ombuds and the Power Structures of Civility: Where Do We Fit?
    Julia Farmer, Director of Ombuds Services, University of West Georgia
  • Session C5 | Creating Space for Belonging Dialogues: The UN Women "Conversations for Change" Project
    Donna Douglass Williams, Head of Ombuds, Pinterest; Nozipho January-Bardill, Principal, Bardill, and Associates; L. Trey Wilson, Ombuds, BGB Studios; Jon Peacock
The Practice Edge: Who Owns the Story?

Session with the IOA Board

Learning Circle One (

Wednesday, April 6
4:00am - 6:00pm PDT

What Would You Do? A Case Study Exploration (
In this session, participants will explore a real case in small groups led by a facilitator. The purpose is to learn from each other while aligning our Ombuds practice with IOA’s newly adopted Code of Ethics and Standards of Practice.
Learning Circle Two (

Catch It Again

Concurrent Sessions
  • Session D1 | Organizational Ombuds in the Hungarian Context
    Julianna Czifra, Graduate Student, Budapest University of Technology and Economics, Department of Work and Organizational Psychology
  • Session D2 | [Session Cancelled]
  • Session D3 | Reimaging Ombuds Reporting: New Tools and Techniques for Better Data Collection
    Chuck Doran, Ombuds / Mediator, MWI; Colin Rule, CEO,; Megan Winkeler, Ombuds/ Analyst, MWI
  • Session D4 | Transforming Conflict by Helping People Feel Heard Regarding What, Who, How, and Why
    Tish Robinson, Field Project Teams Coordinator, Hitotsubashi University; Keiko Suzuki, President, Footsteps Co. Ltd.
  • Session D5 | Cultural Humility in Our Role as Ombuds
    Sana Manjeshwar, Global Principal Ombuds Manager, Chevron; Janet Vantriet, Ombuds Manager, Chevron; Alyssa Robbins, Ombuds Manager, Chevron; Takis Bogdanos, Ombuds Manager, Chevron; Fatima Haidour, Ombuds Manager, Chevron; Diana Wu, Ombuds Analyst, Chevron
Keynote | Fireside Chat: Resmaa Menakem
As a therapist, trauma specialist, and the founder of Justice Leadership Solutions, a leadership consultancy firm, Resmaa dedicates his expertise to coaching leaders through civil unrest, organizational change, and community building.
Concurrent Sessions
  • Session E1 | Team Ombud: Case Study of a Collective Model for Academic Conflict Resolution
    Abram Kaplan, Professor of Environmental Studies; co-founder of Faculty Ombuds Program, Denison University; Frank "Trey" Proctor, Professor, Department of History, Denison University; Monica Ayala-Martinez, Associate Professor of Modern Languages and Director of Latin American and Caribbean Studies, Denison University
  • Session E2 | Conflict Reimagined: Understanding the Role of Power and Attachment at the Heart of Conflict
    Jennifer Mahony, Ombuds Office Director, Boston Children Hospital; Laurel Marshall, LMFT, Director, Laura Marshall Counseling
  • Session E3 | Blaze Your Trails: Identify Change Goals to Further Your Ombuds Practice
    Angela Dash; Founder and President, The Pace Institute, LLC; Mike Rozinsky, Founder and Principal, RZNSKY LLC
  • Session E4 | Fresh Insights on Ombuds Practice: 2022 Survey Findings and Trends
    Timothy Hedeen, Professor of Conflict Management, Kennesaw State University; Mary Rowe, Adjunct Professor of Negotiation and Conflict Management, MIT Sloan School of Management; Jennifer Schneider, Student Ombuds, University of South Florida; Hector Escalante, Ombuds, University of the Pacific
  • Session E5 | Ombudsing in Africa: Experiences, Challenges, and Approaches
    Abdoul Aziz Cisse, Regional Ombudsman for Africa, International Committee of the Red Cross
Professional Sector Meetings (

Closing Ceremony & Farewell

Learning Circle Three (

1 comment:

  1. Names of most speakers are hyperlinks for other Ombuds Blog posts.