In 2001, the IFA launched an Ombudsman Office as part of a two-year study into ways to improve and strengthen the association's Code of Ethics and Self-Regulation program. The IFA Ombuds is a confidential, neutral, independent, facilitative, informal, and free resource available to franchisors or franchisees. The success of the industry-wide program has prompted some franchisors to adopt their own Ombuds programs.
Sue Vandittelli has served as the IFA Ombudsman since 2004. She is assisted by Associate Ombudsmen Warren Morris and Danielle Martin. (Franchising World.)
Related post: International Franchise Association Touts Ombuds Program.