This is the second installment of the top ten Ombuds stories of the year. The series will conclude on December 22.
6. Notable Ombuds Retire -- This year saw the retirement of many prominent Ombuds, including: Janis Schonauer (AllianceBernstein); Dorothy Graham (Kennesaw State University); Sandy McDermott (Portland State University); John Mather (University of Wisconsin-Madison); Stan Soffin (Michigan State University); Pierre Niedlispacher (Coca-Cola Refreshments); Lewis Redding (Jet Propulsion Laboratory); Suzanne Belson (Department of National Defense and Canadian Forces); Carolyn Noorbakhsh (National Renewable Energy Laboratory); John S. Carter (The Citadel).
5. New Offices Open in Africa -- In 2011, three African universities created Organizational Ombuds offices: University of Cape Town; University of KwaZulu-Natal; and American University in Cairo. (Previously, the only true Organizational Ombuds programs on the continent were within the African Development Bank and United Technologies Corp.) In addition, the African Ombudsman Research Centre was established at UKZN in South Africa.
4. Chuck Howard Takes His Show on the Road -- The year after the ABA published his seminal book about Ombuds, Howard embarked on series of speaking engagements with stops at: IOA Conference in Portland; Quinnipiac University School of Law; ABA Dispute Resolution Section conference in Denver; RAND Corporation Whistleblower Symposium; Society of Corporate Compliance & Ethics webinar; Defense Industry Initiative's Annual Best Practices Forum; Marquette University; Minnesota State Bar ADR conference; Silicon Valley Chapter of the National Association of Corporate Directors; and Stanford University. In addition, he published articles in: Hartford Business Journal; Journal of IOA; and Connecticut Law Tribune. Wow.
Related post: The Ombuds Year in Review: 2011 (Part I).