According to an announcement from Amtgard, the Ombuds is:
a point of contact to address those issues affecting the player’s enjoyment of Amtgard that require confidentiality and/or are beyond the scope of their local officials to handle. The Ombudsman is empowered to investigate and assist with the resolution of said issues by working with the appropriate level of existing Amtgard authority. Specifically this should address sexual harassment, aggressive physical contact outside of the bounds of normal play and inappropriate relationships between adults and minors.(Amtgard News.)
Amtgard players are not usually identified by their real (mundane) names.