Here's the summary for the 11 minute podcast:
The full text is also available. (TTW Podcast, Ep. #12.)
Catholic Bishops have become caught up in an explosion of scandals and cover-ups. Scandals have prompted new demands for lay involvement in oversight and accountability systems. Suggested solutions, however, have not included the Ombudsman model. In this episode we suggest that every diocese form an “Office of the Ombudsperson” — staffed with people trained in mediation, pastoral counseling, and spiritual direction.
Related post: Handbook for Catholic University Administrators Includes Chapter on Ombuds.