IOA Announces Agenda for 2019 Annual Conference

The International Ombudsman Association convenes its 13th annual conference at the Sheraton Hotel New Orleans on April 1-3, 2019. The three-day event will be familiar to anyone who has attended in recent years: the days start with keynote events from Ombuds and others professionals, plenary and concurrent sessions, and opportunities to hear from association leaders. The full agenda with presenter bios is now available and registration is open.

Monday, April 1

Conference Welcome and Opening Remarks

Mary Rowe Honorary Keynote Address

Presented by: Jon Lee, University of New Mexico

Networking Break

Keynote Address

Title: White Fragility
Presented by: Dr. Robin DiAngelo

Networking Break

Plenary Session

Title: Debrief of Keynote Address
Presented by: Dr. Robin DiAngelo

Volunteer Recognition Luncheon for All Conference Attendee

Concurrent Session One

The Ombuds on Bourbon Street: Office Closure
​Presented by: Reese Ramos, Bruce MacAllister & Melanie Jagneaux

Negotiation Coaching for Ombuds
Presented by: Roy Baroff & Elizabeth Hill 

​Ombudsman Outreach
Presented by: Isabel Calderon, Gabor Kocsenda & Lorraine Medal

Being Asked to Dance: Ombuds in Institutional Diversity and Inclusion
Presented by: Elizabeth Stone & Jon Lee

​Codependency and Ombuds Work: Explorations of Helpfulness, Motive, and Self-Care
Presented by: Thomas Griffin

​Creating Conditions for Critical Discussions: Honest Reflections on Our Practice
Presented by: Mollie Berg, Guy Weber & Tyler Smith

Networking Break​​​

​​​​Concurrent Session Two

Updating the IOA Code of Ethics for the #MeToo Era
Presented by: David Rasch & Caroline Adams

MLK, Master Ombuds? Applying Kingian Principles of Nonviolence to Ombudsing
Presented by: Birthe Reimers & Chris Vermillion

Emerging Initiatives – Psychological Health and Safety
Presented by: Blaine Donais & Michelle Phaneuf

The Kiwi Way: Innovating the Way We Ombuds
Presented by: Jennifer Mahony

Fairy Tale Fishbowl
Presented by: Teresa Ralicki, CO-OP & Adam Barak Kleinberger, CO-OP

Work Bravely: Exploring Alternative Means of Doing the Work
Presented by: Angela Dash, Toby Hervey, Sarah Sheehan & Tom Kosakowski

Tuesday, April 2

Keynote Address

Presented by: Andy Fass

Networking Break

Sector Meetings

IOA Annual Business Meeting (IOA members only)

Lunch for All Conference Attendees

Newcomers Lunch (RSVP Required)

​​​​Concurrent Session Three​ 

What Would a New Ombuds Do? Navigating Ethical Principle Dilemmas
Presented by: Shreya Trivedi, Ronnie Thomson, Melissa Connell, Dolores Moran & Jon Lee

Finding a Seat at the Table: Enhance Ombuds' Impact
Presented by: Sarah Espinosa & Julie Weber

Models and Skills for Handling Difficult Conversations
Presented by: Barbara Beatty

Chaos, Quests, and Restitution
Presented by: Mac Stricklen

Factors Involved in Deciding to Add or Retain an Ombuds
Presented by: Mike Rozinsky

Fight on Conflict Mountain: The Gamification of Workplace Mediation Training
Presented by: Stephanie Westmyer

Concurrent Session

Experience on Display
Presented by: Teresa Ralicki & Adam Barak Kleinberger

Networking Break
​​​​
Concurrent Session Four

The Furious Ombuds
Presented by: Jason Byron

The Ombuds Lacuna: When There are No Words
Presented by: Katherine Greenwood, Patricia Ponce, Karen Peterson, Valerie White & Thomas Griffin

Discussing the Undiscussable:  When National Cultures and Organizational Cultures Clash
Presented by: Wayne Blair

Being Ombuds-Calm When Providing Calm:  Examining Our Practice
Presented by: Jean Civikly-Powell

Informed Practice Requires Empirical Evidence: Implications from IOA Practice Survey
Presented by: Timothy Hedeen, Jennifer Schneider & Mary Rowe

Annual Reports as Catalyst for Change
Presented by: David Michael & Melanie Jagneaux

Networking Break
​
Pecha Kucha Cocktail Hour

Wednesday, April 3

Plenary Session

Title: Institutional Sexual Harrassment: Research Findings and Eradication - Through Education And International Policy Enforcement
Presented by: Gulrukh Khan, Shola Mos Shogbamimu & Jacqueline Onalo

Networking Break

Plenary Session

Title: The Howard Gadlin Undebate 
Presented by: TBA

Networking Lunch & Closing Remarks
​​​​
Concurrent Session Five

50 Shades of Conflict: Addressing Gray Areas in the Ombuds Practice
Presented by: Bina Patel & Deanne Yuille

Equity, Inclusion, and Allyship in the Ombud Office
Presented by: Emma Phan, Chuck Sloane & Prisca Youn

Dear Data:  Identifying Trends Through Data Collection, Usage, and Reporting​
Presented by: Julia Heck

Sometimes You Lead, Sometimes You Follow: Exploring Ombuds Transitions
Presented by: ​Dawn Osborne-Adams, Nicholas Diehl, Judi Segall, Wayne Blair & Francine Montemurro

Identifying & Addressing Protracted Conflict Through Long-term Intergroup Intervention
Presented by: Tyler Smith

Advanced Perspective-Shifting for Ombuds
Presented by: Vik Kapoor, Cindy Mazur & Alan Sieler

Networking Break​
​​​​
Concurrent Session Six

Building a Speak Up Culture: Transforming Silence into Dialogue
Presented by: Elisa Enriquez

Is There an App for That?
Presented by: Amanda Dean

A Multi-modal Model for Resolving Conflict in Organizations
Presented by: S. Michael Hare

21st Century Ombudsman
Presented by: Debby Hyde, Gabor Kocsenda & Williem Kweens

SALSA: Dance of the Dialogue
Presented by: Lynne Chaillat & Charmhee Kim

Visitor Journey Mapping : A Tool for Ombuds Offices
Presented by: Martha Patrick

Conclusion of Conference

Early registration ends February 1, 2019. (IOA 2019 Conf Info.)

Related posts: IOA Posts 2013 Conference Agenda, Opens Registration; IOA Posts Agenda for 2014 Conference in Denver; IOA Posts Agenda for Tenth Annual Conference; IOA Posts Agenda, Opens Registration for 2016 Annual Conference; Call for IOA 2017 Conference Speakers; IOA Announces Agenda for Minneapolis Conference; Ombuds Head to Virginia for 2018 IOA Conference; IOA Announces Pre-Conference Training for New Orleans.