The Ombuds Blog: Meet the Ombuds at University of Miami

October 24, 2017

Meet the Ombuds at University of Miami

Jennifer Rau has been the Ombudsperson at UM for just over three years and also serves as the Assistant to the Vice President. In a recent article she described working closely with a student advocate, Academic Ombuds, and other administrators to provide services for a student body of nearly 17,000. “Our team is here to listen to all students and discuss their options, next steps and get them connected with the appropriate resources,” Rau said.

Rau moved to Miami after earning her PhD in strategic leadership at James Madison University. She graduated from the University of Florida and earned a Master's in college student affairs at the University of South Florida. (Miami Hurricane; LinkedIn.)

Related post: Two New Ombuds at University of Miami; University of Miami Ombuds Offers Guidance for Students in Conflict; Interview With University of Miami Ombuds; Job Posting.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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October 24, 2017

Meet the Ombuds at University of Miami

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