Monday, March 30
Opening Experience
Mary Rowe Honorary Keynote Address [TBA]
Concurrent Session Block One
Ombuds Guide: When Visitor Concerns Include DMs, Subtweets, or Going Viral, Breanne Taylor (Emerging)
Ombuds Service Database Design, Analysis, & Visualization, Lisa Yamagata-Lynch (Emerging)
Breaking in & Breaking Out: Opening a New Ombuds Office as an Outsider, Amanda Dean, Reese Ramos, Mark Patterson, Tom Kosakowski (Emerging)
Tetris vs. Minecraft: Reimagining the Ombuds Role in "New Power" Dynamics, Shannon Lynn Burton (Established)
Circle Process Innovations: Ombuds Tools for Evolved Facilitation, Mediation, & Inclusive Institutional Policy, David Noganosh, Andrea Pacheco, Robert Harper (Established)
The Four Questions Every Ombuds Should Ask, Peter Armijo (Experienced)Volunteeer Recognition Lunch
Concurrent Session Block Two
The Future of Organizations: Is There a Role for Ombuds?, Rita Callahan, Mary Conger (Emerging)
Fairy Tale Fishbowl, Adam Kleinberger, Teresa Ralicki (Established)
Enhancing Access, Partnerships & Outreach Through Innovative Technologies, Paula Couselo-Findikoglu, Bruce MacAllister (Established)
Lessons from Negotiated Classrooms: Managing Clap-Back Culture, Israela Brill-Cass (Established)
The Meeting Game — An Interactive, Artistic & Creative Method of Facilitating Difficult Conversations, Don Greenstein, Caroline Woolard (Established)
A Multi-Modal Model for Resolving Conflict in Organizations, S. Michael Hare (Established)Plenary Session [TBA]
Structured Networking Groups
Experience: On Display, Gallery Opening
Tuesday, March 31
Opening Experience
Keynote Address [TBA]
Networking Break
Concurrent Session Block Three
Addressing Abusive Conduct, Including Sexual Harassment, as an Ombudsman, Gabrielle Kluck, Tjitske DeJong (Emerging)
Elevating Leadership: How Ombuds Can Improve Organizations through Developing Leaders, Caroline Adams, Caitlin Hendrickson (Emerging)
The NASA Ombuds Challenge: From Tragedy to Strategy, Xaivian Raymond, Brandi Quam, Pete Wilczynski (Established)
Ombuds as Sources of Help & Hope: Compassionately Exploring the Complexities of Campus Death by Suicide, Katherine Greenwood, Kevin Coonrod (Established)
Dealing with Student Issues on a National & on an Institutional Basis: Reconciling the Irreconcilable?, Josef Leidenfrost, Natalie Sharpe (Experienced)
Beyond Conflict: Ombuds as Advocates for Systemic Change, Sara Thacker, Julia Horvath (Experienced)Networking Lunch
Concurrent Session Block Four
What Would a New Ombuds Do? Navigating Ethical Principle Dilemmas, Shreya Trivedi, Jon Lee, Ronnie Thomson, Melissa Connell, Linda Falkson, David Michael, Dolores Gomez-Moran (Emerging)
Strategies for Addressing Title IX & Sexual Harassment Concerns with Visitors, Christina Sabee (Emerging)
The Ombuds Dilemma: Can We Impact Systemic Oppression & Inequality While Remaining a Designated Neutral?, DeShaunta Johnson (Emerging)
Active Bystanders Training: Building a Culture of Allyship in Your Workplace, Daniel Cantor Yalowitz, Tatyana Fertelmeyster (Established)
Expanding Ombuds Programs Internationally: Findings of 20 Field Vice Presidents - What do they think?, Sophia Qiao, Charmhee Kim, Sam Zhou, Rachel Liu (Established)
Something Wicked This Way Comes: Corrupt Leadership, the Ombuds, & the Tragedy of Macbeth, David Rasch (Experienced)Sector-Based Networking or Structured Networking Groups
Reception and Pecha Kucha Experience
Wednesday, April 1
Opening Experience
Plenary Session [TBA]
Networking Break
Concurrent Session Block Five
Cultivating Trust in the Workplace, Kim Axelrod, Shandell Sosna (Emerging)
Wellness for Practitioners, Nolan Kagetsu (Emerging)
Confronting Imminent Risk: Considering Exceptions to Confidentiality, Ryan Smith (Emerging)
Supervision for Ombuds: Growing the Profession Through Supportive, Ethical, Reflective Practice, Fred Wright, David Miller (Established)
The Use & Misuse of Apology, Forgiveness & Reconciliation for Conflict Coaches, Peter Robinson (Established)
Walking the Tightrope: Managing Boundaries & Tensions, Judi Segall, Courtney N. Wright (Established)Lunch Break
Concurrent Session Block Six
Conflict Transformation: A Model for Understanding Visitors' Conflict Experience & Maintaining Ombuds’ Emotional Balance & Neutrality, Kristine Paranica (Emerging)
Tactical Empathy & the Ombuds Function, Amarah Khan (Emerging)
Psychological Barriers to Mediation: Dealing with the Traumatizing Effects of Workplace Conflicts, Balissa Balint (Established)
Ombuds: The Authenticity Paradox, Thomas Griffin, D.A. Graham (Established)
Robust Evaluation: "Not Your Standard Survey", William Hall, Mary Chavez Rudolph, Sigal Shoham (Established)
The Delicate Dance, Bill Maurer, Carolyn Esposito, Lauren Marx (Experienced)Networking Break
Keynote Address [TBA]
Conference Closing Experience
Registration is now open and early discounts are available until February 14. (IOA 2020 Conf Schedule.)
Related posts: IOA Posts 2013 Conference Agenda, Opens Registration; IOA Posts Agenda for 2014 Conference in Denver; IOA Posts Agenda for Tenth Annual Conference; IOA Posts Agenda, Opens Registration for 2016 Annual Conference; Call for IOA 2017 Conference Speakers; IOA Announces Agenda for Minneapolis Conference; Ombuds Head to Virginia for 2018 IOA Conference; IOA Opens Registration for Pre-Conference Training in Portland.
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