The Ombuds Blog: Michigan Medicine Rolls Out Ombuds Program for Staff

January 14, 2020

Michigan Medicine Rolls Out Ombuds Program for Staff

This week, the academic medical center of the University of Michigan in Ann Arbor introduced its new Office of the Staff Ombuds. The office is comprised of Jacqueline Bowman, Staff Ombuds, Jennifer Symanns, Ombuds Assistant and Mediator, and Donna Hooper, Program Specialist. Together, they serve non-academic employees on the Ann Arbor campus and from Michigan Medicine.

Bowman was profiled here previously. Symanns has worked at UM for 24 years, including as a police officer and HR specialist. She is also a Council Member for the City of Ypsilanti. She has been a mediator for over seven years. Symanns graduated from Michigan and earned earned her JD at Wayne State University. Hooper has been a program administrator at UM since 2020. She graduated from Walsh College. (Michigan Medicine Headlines; LinkedIn Symanns, LinkedIn Hooper.)

Related posts: University of Michigan Ombuds Launches Blog; Sexual Assault Report from University of Michigan Reaffirms Ombuds' Confidentiality; University of Michigan Ombuds Posts 2013 Annual Report; University of Michigan Ombuds Shares Lessons Learned; University of Michigan Approves Ombuds Charter; University of Michigan Task Force Recommends Ombuds for Staff; University of Michigan Names First Staff Ombuds.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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January 14, 2020

Michigan Medicine Rolls Out Ombuds Program for Staff

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