Save the Date: IOA September Symposium 2026

The International Ombuds Association has announced that its September Symposium will take place on September 30 and October 1, 2026, at the Red Cross Headquarters in Washington, DC. Further details will be posted when they become available. (IOA Events.)

U.S. House Bill Would Create New Intelligence Ombuds at DHS

The U.S. House of Representatives is considering a bill (H.R. 7435) that would amend the Homeland Security Act of 2002 to establish an Intelligence Transparency and Oversight Program Office and an Intelligence Ombuds within the Department of Homeland Security. The proposal appears focused on intelligence-related transparency and oversight matters within DHS and has been referred to the House Committee on Homeland Security.

Job Posting: University of California, San Francisco

The UCSF Office of the Ombuds is seeking an Associate Ombuds. The full-time position will report to Director and Ombuds, Ellen Goldstein, and join two Associate Ombuds, Kate Flynn and Paula Trejo-Phillips, and Ombuds Coordinator, Jonah Pedersen. The Associate Ombuds provides impartial, informal, independent, and confidential services to faculty, staff, trainees, students, and Medical Center employees. Regular onsite work is required, but a hybrid schedule is available. 

ABA Ombuds Committee Open Meeting for Early Career Ombuds

The Ombuds Committee of the American Bar Association Dispute Resolution Section is hosting a three-part series on the life cycle of an Ombuds. The first session is "Emerging Ombuds: New & Early Career Reflections" and takes place on February 24, 2026, at 12:00pm EST. All three sessions are open and free to nonmembers. 

Call for Presenters: USOA 2026 Conference in Michigan

The United States Ombudsman Association is seeking plenary and breakout session speakers for its 45th annual conference. The event is set for September 2-4 at the Grand Traverse Resort & Spa in Acme, Michigan. Speakers should be interested in sharing their knowledge and experience relevant to the Public Service Ombudsman profession and USOA membership is not required.

IOA Foundations Course Coming to San Francisco and Ottawa in May 2026

The International Ombuds Association will offer its signature, in-person training only twice this year. (There are nine opportunities to take Foundations virtually.) The three-day training is set for May 4-6 in San Francisco, California, and May 13-15 in Ottawa, Ontario. Registration is now open and registration is capped at 36 participants for each course.

Medizinische Hochschule Hannover Names Next Ombuds

Karin Weißenborn has been appointed the next Ombudsperson at The Hannover Medical School in Germany. She follows Thomas Werfel, who served for 12 years in the role and who will now be the Deputy Ombuds. As the MHH Ombuds, Weissenborn promotes the fair resolution of conflicts of interest and helps clarify or prevent unfair work in scientific research at the university. She explained, "As Ombudsperson, I make every effort to resolve conflicts neutrally, objectively and in a solution-oriented manner, and I hope for the support of the respective parties to the conflict." 

Video: From Decision Scientist to Ombuds

In a video interview conducted at the Society for Medical Decision Making last year, Scott B. Cantor recounts his professional journey from full-time decision scientist to Ombuds. (Cantor has been an Ombuds with The University of Texas MD Anderson Cancer Center since 2018.) In the interview, he describes how principles of decision science inform his current practice, including how he assesses options, supports difficult choices, and approaches conflict resolution.

Job Posting: Northeastern Illinois University

The public state university in North Park, Chicago is seeking its next Ombuds. The search will reopen a program that has been dormant since 2022, when the prior Ombuds, Tyler Smith, returned to the National Institutes of Health. The NEIU Ombuds is a full-time, IOA compliant position that reports to the University President and serves faculty, staff, and 8,000 students. 

University of Iowa Seeks Next Faculty Ombuds

The public research university in Iowa City has opened an internal search for its next Faculty Ombuds. (Meenakshi Gigi Durham has served in the role since 2021.) The part-time position will join an office that includes University Ombudsperson, Chanelle Reese, and Associate Ombuds, Corey P. Pass, . There is an on-going search for an Assistant Ombuds.

ABA House of Delegates Endorses Organizational Ombuds Practices Act

The American Bar Association House of Delegates has adopted Resolution 503, endorsing the Organizational Ombuds Practices Act and urging states to adopt it. The resolution reflects decades of ABA engagement with Organizational Ombuds work and marks a significant step toward clarifying and protecting standards of practice. The next phase will be state-level adoption and, ultimately, codification of the Act in statute. 

Dutch Union Examines Growth in University Ombuds

An article published this week by the Algemene Onderwijsbond, the Netherlands’ largest education-sector union, reviews the implementation of mandatory university Ombuds offices four years after their inclusion in the 2021 collective labor agreement. While every university is now required to provide staff access to an Ombuds, the article reports uneven implementation, including departures and dismissals of Ombuds at some institutions. Interviews with practitioners and union representatives highlight wide variation in mandate, scope, staffing levels, and institutional support, particularly regarding whether Ombuds are empowered to conduct independent investigations and influence structural change. 

Emeritus Ombuds on Distinguishing Program Structure From Embeddedness

In a recent post on his blog, Bruce MacAllister examines the growing confusion in Ombuds discourse around the term “embedded,” particularly when it is used interchangeably to describe both an Ombuds program’s structural placement and an Ombuds’ depth of organizational fluency. 

Job Posting: Union for Reform Judaism

URJ, the New York-based nonprofit representing over a third of adult American Jews is seeking its next Ombuds. The search will fill a position established by Caroline Cuneo in 2022. The remote, hourly contract role will provide services for community members across URJ worksites and programs, including 14 residential camps. The Ombuds will support individual conflict resolution, provide group facilitation when appropriate, and identify systemic concerns following IOA standards. The position is expected to average 15–20 hours per month and starts ASAP. 

University of Colorado Boulder Names Second Associate Ombuds

CU Boulder has hired Detric Robinson as Associate Ombuds. He joins an Ombuds office led by Director Kirsi Aulin and including Associate Ombuds Jason J. Sinocruz and two Faculty Ombuds. Robinson will provide services to students, staff, faculty, and administrators, and supports outreach efforts, focusing on undergraduate students.

World Health Organization Affirms Support for Ombuds Program

At its most recent meeting, the WHO's the Programme, Budget and Administration Committee of the Executive Board the Ombudsperson's 2025 report. Executive Board members expressed support for the Ombuds function and the need to ensure adequate resources across all regions. In response to the noted vacancies in Ombuds positions at headquarters and in the Africa, South-East Asia, and Western Pacific regions, the committee promised to expedite

Job Posting: University of Virginia

Virginia’s flagship public university is seeking its next University Ombuds. The search will fill a position held by Amanda Monaco since 2022. The UVA Ombuds manages a program that serves nearly 40,000 faculty, staff, and students and supervises the UVA Health Ombuds, Henry Yampolsky, and a Program Coordinator. The position budgetarily reports to the AVP for Equal Opportunity and Civil Rights, but maintains strict independence in its casework and direct lines of communication with university leadership.

SAP Adds an Ombuds for India and Asia-Pacific

SAP has appointed Ranju Gupta as its first Ombudsperson for India and the Asia-Pacific (APAC) region, based in Bengaluru. The appointment expands the reach of the SAP Global Ombuds Office, which is headed by Carsten Pöschl and also includes Danillo Alves for SAP Americas and Agnes Eising for EMEA. 

Job Posting: University for Peace

The United Nations affiliated university in Costa Rica is seeking an Ombudsperson for a one-year contractual appointment, with the possibility of extension. The search will fill a position held by Laura Navarrete since 2022. The part-time role (about four hours per week) reports to the Rector. The position is is focused on enforcement of institutional policies and compliance with Costa Rican law, a significant change from the search that created the position. Several included duties are outside the scope of IOA standards, including: receiving and acting on complaints; advising disciplinary panels; and organizing investigations.

IOA Seeks Feedback on Revised SOPs and Code of Ethics

The International Ombuds Association Board of Directors has convened a task force to review professional Standards of Practice and Code of Ethics as part of the Board's regular review cycle. The task force shared its proposals on January 28 and now solicits feedback from members for input on the meaning, interpretation, and practice alignment of the proposed revisions. Online feedback sessions and regional meetings are offered over the next several weeks. In general, the revisions aim to better reflect the complexities of modern workplaces and to better integrate the primary ethical standards.

Job Posting: SOS Children's Villages, Austria

The Vienna-based international development organization for children is seeking an Ombuds Framework Consultant to support its Global Ombuds Office during a six-month organizational transformation process. The consultant will review governance changes, analyze alignment with existing Ombuds procedures, and propose updates to guidance, toolkits, and frameworks. The role also includes advising on the scale-up process, supporting Regional Ombuds during transition phases, and assisting with participation of children and young people and related communications. The consultancy is expected to start on March 1, 2026.

Job Posting: University of Calgary

The large, public research university in Alberta is seeking its next Student Ombuds, which serves about 36,000 students. The full-time position is part of the Office of Student Experience & Support and reports operationally to the Senior Director, Student Affairs. Currently, Karen Quinn is serving in the role on an interim basis.

Online Course Surveys the Ombuds Field

A new course, "Ombudsman: A Unique Role in Dispute Resolution," is now available on Coursera, a global online learning platform that provides access to courses from leading universities and organizations. Developed in partnership with the University of Colorado Boulder, a Coursera partner that served as the academic and production home for the course, and co-curated by Liz Hill and Ken Skodacek, the course offers an accessible introduction to Ombuds roles, models, and the shared values that guide the work across sectors and countries. Nearly 150 ombuds from around the globe participated in and supported the development of the content. The course is designed for those exploring the ombuds field, as well as colleagues, leaders, and decision-makers seeking a clearer understanding of how ombuds programs function.

Worcester Polytechnic Institute Opens Internal Search for Ombuds

The private research university in Worcester, Massachusetts, is soliciting applications from employees members interested in serving as the next Staff Ombuds. The position will join the Facutly Ombuds, Kristin Wobbe (director of WPI's Center for Project-Based Learning). The WPI Ombuds serve faculty, staff, and students and practice to IOA standards. Applications are due by February 2, 2026. (WPI News.)

Farmingdale State College Rolls Out Ombuds Program

The State University of New York at Farmingdale is introducing its new Ombuds Team at information sessions this semester. Five Ombuds will provide services to 10,000 students and 1,700 employees at the campus in Nassau County. The founding group of Ombuds was introduced by Farmingdale's president last summer and include: 

Utah Valley University Selects Next Ombuds

In October 2025, Victoria Cruz began as the Assistant Director of Conflict Resolution & Ombuds for the large public university in Orem. She primarily serves a student population of about 37,000 and also works with faculty and staff. (UVU faculty with inter-faculty issues are also served by the Faculty Ombuds, Natalie Grecu.)

Conflict Resolution Framework Developed by Ombuds Practitioner

Kira Nurieli, an Organizational Ombuds and conflict resolution consultant, has developed a new conflict-navigation framework known as 3D Harmony. The model is structured around three core elements of dignity, dialogue, and discovery, and is intended for use in workplace and organizational conflict settings. 

Longtime Ombuds at University of Colorado Denver|Anschutz Retires

According to a campus press release, Melissa Connell, CO-OP, the director of the Ombuds Office for CU Anschutz and CU Denver retired in December 2025. She had served in the role since August 1997. The university said that her "institutional knowledge and ability to adapt to the evolving needs of the campuses made her a valuable resource to staff, faculty, students and administrators." In the wake of her departure, CU Denver and CU Anschutz will separate their Ombuds offices, with the Anschutz Ombuds office merging with the Office of Adaptive Resolution. 

IOA Group Highlights Growth of K-12 Ombuds

The International Ombuds Association’s K–12 Ombuds Workgroup convened on January 15, 2026, to examine national trends in K–12 Ombuds services and their implications for public education. Monique Bookstein, Ombuds for Prince William County Public Schools, facilitated the meeting, which highlighted the continued expansion of K-12 Ombuds programs across the U.S. The workgroup noted that every state and territory now has at least one education Ombuds role, with rising case volume signaling increased reliance on Ombuds services. 

Job Posting: OPEC Fund for International Development

The intergovernmental development bank of the Organization of the Petroleum Exporting Countries has issued a Request for Expression of Interest for consultant Ombuds services. The new position will serve about 250 OPEC Fund employees for eight days a month for an initial one-year term. Although services will be provided remotely, travel to OPEC headquarters in Vienna is required. The work is anticipated to start in April 2026. 

DAVIS Construction Implements an Ombuds Program

James G. Davis Construction, a privately-held, general contractor based in Rockville, MD, and Philadelphia, selected MWI in February 2025 to create an IOA-compliant Ombuds program. MWI panelists Nnena Odim and Josh Hoch serve as the Ombuds for DAVIS’s 500+ employees across the Mid-Atlantic region. Odim and Hoch have worked together on various clients for the past 25 years, including providing ombuds services for JMA Construction. (DAVIS Ombuds.)

JIOA Call for Papers: Models for Ombuds Programs

The Journal of the International Ombuds Association is seeking articles for a special issue, "Organizational Ombuds Models: Structures, Strategies, and Implications for Practice." The issue will feature original research articles, case studies, theoretical perspectives, and practice-based insights from scholars and practitioners examining Ombuds program models across industries.

Podcast: Ombuds and Coach Talks About Intersecting Conflict

Lexi Wolfe, CO-OP, is the most recent guest on the Blessed Be Podcast hosted by Robert Polanco and Dawn. (She is the fourth Ombuds to be featured on the pod.) Wolfe shares insights from more than a decade of experience as an Ombuds, International Coaching Federation Certified Coach, and consultant working with individuals, teams, and organizations engage conflict more productively.

Job Posting: Cornell University

The Ivy League university in Ithaca, New York, has reopened a search for an Assistant Ombuds. (The position was not filled after a search in late 2025.) The new, full-time position will join the University Ombuds, Bruce Lewenstein, and Assistant Ombuds, Ati Alipour. This is a new position and not a replacement for the role held by Linda Falkson, who retired last yearposition. The Assistant Ombuds is an on-campus position that serves faculty, staff, and students (excluding Weill Cornell Medicine).

ADB Ombudsperson Reports Rising Complexity in 2024 Cases

The Asian Development Bank’s Office of the Ombudsperson reported handling 474 cases in 2024, involving 1,828 issues, an increase in overall issue volume despite a decline in the number of cases and individuals served. ADB's Ombuds, Wayne Blair said the data reflects a shift in case complexity, with the case-to-issue ratio rising to 1:4 from 1:3 in 2023. (This is Blair's last report as his term as Ombuds is ending.)

Vermont Legislature to Consider Statewide Ombuds Program

Earlier this week, Xusana Davis, the State of Vermont’s Executive Director of Racial Equity, submitted her annual report to the state legislature assessing progress on racial equity efforts. In that report, Davis proposes creating an independent, state-level Office of Collaborative Action and Ombuds Services. According to the report the new program would "fill an unserved gap between the portfolios of the Ethics Commission, the Human Rights Commission, the Chief Performance Office, the Chief Operating Officer, and the Department of Human Resources. 

Journal of IOA: Managing Professional Conflicts Between Ombuds

The latest article in the Journal of the International Ombuds Association is "We’re Human, Too: Conflict Among Ombuds." The authors are Tessa Tompkins Byer, the University Ombuds at Clemson University, and Scott B. Cantor, an Ombuds for The University of Texas MD Anderson Cancer Center. They explore the underexamined issue of conflict between Ombuds professionals and provide practical strategies to normalize and manage these disputes effectively. The full article is now available online.

Job Posting: Simon Fraser University

The public university in Burnaby, Vancouver is recruiting its next Student Ombudsperson. The search will fill a full-time, permanent position previously held by Laura Reid for eight years. The SFU Ombuds reports administratively to the University Secretary via an advisory committee and practices consistent with ACCUO and FCO standards.

Austrian Student Ombuds Reports on 2024–25 Cases

Austria's national Student Ombuds Office (Ombudsstelle für Studierende headed by Anna-Katharina Rothwangl) received 775 inquiries during the 2024–25 academic year, according to its annual report to Parliament. The independent office serves 440,000 students across 77 higher education institutions and emphasizes information-sharing and student empowerment as its primary functions, with mediation used in selected cases.

Davis Technical College Unveils Ombuds Program

Davis Tech, a public college in Kaysville, Utah, has created an Ombuds Office to serve its faculty, staff, and about 4,000 enrolled students. Celeste Loyning was appointed as the Ombuds and practices to IOA standards according to a charter adopted in 2025. (The charter says the Ombuds role was created in 2022, but there is no public record of significance before January 2026.) Loyning reports to the Office of the President. 

IOA Announces Agenda for 2026 Virtual Conference

The International Ombuds Association has posted details for its next annual conference. The online only event is set for April 13-15, 2026. The conference will be highlighted by keynote addresses by Paul Sotoudeh and M. Gerard (Jerry) Fromm. The conference starts each day at 8:00am Pacific. 

Here is the tentative conference agenda: 

Job Posting: United Nations, New York

The Office of the United Nations Ombudsman and Mediation Services (UNOMS) is seeking a consultant for conflict resolution. The fully-remote position will report to the Regional Ombudsman in New York and provide Ombuds services to UN employees for an expected period of nine months.

University of Tennessee, Knoxville Ombuds Releases 2025 Annual Report

Lisa Yamagata-Lynch, UTK's Campus Ombuds, has released her annual report, summarizing case activity, outreach, and educational programming for fiscal 2025. During the year, her office served 381 unique individuals through 623 visitor contacts, including 515 new monthly visitors and 108 repeat visitors. Visitor concerns involved 380 unique situations and 243 ongoing situations. A survey found that 97% of visitors reported overall satisfaction with their Ombuds consultation.

UVA Health Names Inaugural Ombuds

Henry Yampolsky has been selected as the first Ombuds for the University of Virginia Health System. Next week, Yampolsky joins University Ombuds, Amanda Monaco, and will provide services to about 13,000 faculty, staff, residents, postdocs, and students in the schools of medicine and nursing in Charlottesville and locations across the state. In addition, he is also also expected to be the primary facilitator and trainer for the UVA University Ombuds Office.

DIII-D National Fusion Program Creates Ombuds Program

Last year, the U.S. Department of Energy magnetic fusion lab in San Diego operated by General Atomics unveiled an Ombuds program. The new service is available to lab employees and others working on DIII-D projects. MWI has been contracted for the program. Alnoor Maherali and Lexi Wolfe are designated as the Ombuds.