News and Information For and About Organizational Ombuds
Way over my head!
I think what he means is that the process of "soul searching" will help each individual disputant to see their common interests more objectively.
It's not over anyone's head. It doesn't actually mean anything!! "..the process of abstraction will enhance their objectivity." Come on!
I have talked about the benefits of listening with empathy on my blog many times. Dr Steven Covey recently talked about the benefits of the Indian talking stick. The premise goes that when one person has the stick the other person can’t speak, interrupt or talk over the other person. I think this could be a very constructive tool for conflict resolution and mediation in general.
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