A new survey at the Princeton University Ombuds Office asks for feedback from visitors. The questions posed by Ombuds Wokie Nwabueze, who was hired six months ago, cover a range of services issues and allow for written feedback.
The questions include:
- Is the Office of the Omubudsman conveniently located?
- Was the intake staff pleasant and empathetic to your situation?
- Were you seen by the Ombuds Officer within a reasonable amount of time?
- Did you find the Ombuds Officer attentive to your needs?
- Were your inquiries and phone calls handled in a timely manner?
- Did you feel you were treated respectfully?
- Were your concerns, issues and questions listened to and addressed appropriately?
- Did the Ombuds Officer treat you as an individual regarding your unique needs and conerns?
- Were effective solutions or alternatives provided by the Ombuds Officer?
- Do you feel your complaint was handled in a confidential manner?
- Do you believe it is vitally important to ensure objectivity the Ombuds Office remain independent of existing University structures?
- If you have another issue would you return to the Office of the Ombudsman?
- If a friend of yours has a problem, would you recommend he/she seek help at the Office of the Ombudsman?
- Without the assistance of the Office of the Ombudsman, would you have possibly sought legal assistance outside of the University for your issue?
- Do you feel the Ombuds Officer was knowledgeable in University policies, procedures and regulations?
- Are you satisfied with the degree of change in the issue for which you sought advice/assistance?
Related posts: Central Washington University Surveys Ombuds Users; University of South Carolina Starts Visitor Survey; Florida Atlantic University Students Surveyed About Ombuds; McMaster University Ombuds Survey Entices With Netbook Prize; Princeton Names Corporate Mediator to Serve as Next University Ombuds.