As is typical, the charter states that the office follows IOA standards. Moreover, the charter is unique in its references to applicable state and federal laws and regulations. With regard to confidentiality it states:
For example, mediation communication is usually privileged and not subject to discovery or admissible in evidence (§ 679C.104, Iowa Code 2011). In addition, student matters, personnel matters, and mediation communications remain confidential under the Open Records Act (§§ 22.7.1, 22.7.11 and 22.7.37, Iowa Code 2011).With regard to recordkeeping it states:
The Ombuds Office does not maintain "Educational Records" as that term is defined in the Family Educational Rights and Privacy Act (20 U.S.C. 1232g).The charter was signed February 27, 2013. (ISU Announcements; ISU Ombuds Charter.)
Related posts: Profile of Iowa State Ombuds; Iowa State University Ombuds and Librarian Create Online Conflict Guide for Staff; Iowa State University Ombuds Posts Report for 2011; Iowa State University Ombuds Sees Record Cases; Iowa State University Posts Video of Ombuds.