July 03, 2008

Complaint Letters Are More Effective Than Email

Many Ombuds coach visitors to write effective letters detailing their concerns and requesting a remedy. (See examples from MIT, Ohio Univ., and UNC.) Blogger Margaret Garcia-Couoh suggests that "The Letter Always Wins" over email or other methods. (Wise Bread.) This advice is especially true if supporting documents can be attached.

Related post: Using Email in Dispute Resolution.

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