Nicholas Owens, the National Ombuds for the Small Business Administration, has released a summary of best practices and resources for state and local governments considering Ombuds programs. The report includes an overview of the SBA Ombuds program, including useful forms, relevant Federal statute and USOA model legislation. (New Mexico Business Weekly; SBA Small Business Ombuds Model.)
This is an excellent outreach tool for classical Ombuds. The SBA program is well-established and highly visible, and thus a credible proponent of the USOA model. Owens should be commended for his efforts as a leader, not just for classical Ombuds, but the ADR field in general.
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