100 Ombudsmen and staff will come together in Wellington this week for the biennial conference of the Australian and New Zealand Ombudsman Association. With a theme of 'Checks and Balances', the ANZOA conference will focus on six benchmarks—accessibility, independence, fairness, accountability, efficiency and effectiveness.
''These benchmarks are the non-negotiable basics for an Ombudsman office,'' says ANZOA Chair Judi Jones, Australia's Telecommunications Industry Ombudsman and formerly New Zealand's Electricity & Gas Complaints Commissioner. ''They are also principles that apply to many other roles and offices with a 'public good' focus.'' ANZOA's conference runs from Monday 21 May to Wednesday 23 May at the Museum of New Zealand Te Papa Tongarewa. (ANZOA Conf Info; Press Release.)