Harvard Grad Students Complete Consultation with University of Cincinnati Ombuds

This spring, two students in the Dispute Systems Design Clinic at the Harvard Negotiation & Mediation Clinical Program conducted an external review of the University of Cincinnati Ombuds Office. Peter Daniels and Katie Cordova conducted a "rigorous review of the office’s functions, its perceived effectiveness, and its reputation with campus stakeholders" to help the UC Ombuds Office advance its strategic goals following the appointment of a new director, Kim Fullbright.

The consultants had the following activities and deliverables:

• Literature reviews for best practices of a public university Ombuds Office 
• Various stakeholder focus groups and interviews
• Evaluation of public facing documents that the office shares 
• A meaningful report for various level stakeholders
• Recommendations for office effectiveness based on best practices for Ombuds Offices and/or dispute resolution systems at a major public university
• Assistance in language or ways to talk about the services of the office to the general population for promotional use
• Use of review as a historical marker and publicity for the 50-year anniversary for the office

(HNMCP Programs.)

Related posts: Harvard Law Students Assist Red Cross Ombuds Office With Strategic Research; Asian Development Bank Appoints Ombuds; University of Cincinnati Promotes Interim Ombuds.