The Ombuds Blog: Providence Swedish Names First Ombuds

January 30, 2023

Providence Swedish Names First Ombuds

Steven Goodstein has been selected as the first Ombuds for Providence Swedish, the large health system serving greater Puget Sound and Western Washington state. In this new role, Goodstein will serve as a designated neutral conflict resolution professional providing informal assistance to patients on a variety of issues and concerns while following IOA standards. It promises to be a big job: last year Providence Swedish counted 1.2 million unique patients.

Goodstein brings years of professional experience to the role. Since 2018, he served as an Ombuds for an ambulatory surgery center in Long Island, NY. He has also worked as a mediator in community and small claims court, and as an arbitrator for the New York Court System's Office of ADR Programs. He has also been a member of the IOA Membership Committee. Goodstein earned his RN from Kingsborough Community College, BS from St. John's University New York, and MS in Negotiation & Conflict Resolution at Columbia University. (LinkedIn.)

Related: Job Posting.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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January 30, 2023

Providence Swedish Names First Ombuds

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