Job Posting: University of Massachusetts Amherst

The flagship campus of the University of Massachusetts system is hiring an Associate Ombudsperson. The full-time position will report to Colette Carmouche, who was named the University Ombuds in December 2024. The Associate Ombuds will assist in providing services to over 38,000 faculty, staff, and students, practicing to IOA standards.

Career Workshop for Ombuds in Transition

Vik Kapoor, an Ombuds Consultant for UNICEF, UNDP, UNWOMEN, UNFPA and UNOPS, and ICF-certified coach, is hosting a two-hour public workshop on Thursday, April 10, 2025. The workshop, "Finding Your North Star," is intended for professionals who are unemployed, underemployed, or otherwise facing a lack of clarity as they explore their career path. Kapoor will draw on a range of tools to help people craft their own personal mission statements and a loose action plan to get going. 

Midwest Political Science Association Adds an Ombuds

Sarah Klaper will join Tyler Smith as the Conference Ombuds for political science association's annual conference in Chicago, April 2-6, 2025. Klaper is the University Ombuds for Northwestern University and the current IOA Board President. (MPSA Conf Info.)

McGill University Sets Committee to Find Next Ombuds

The leading public university in Montreal has created an "Advisory Committee to the Provost and Executive Vide President (Academic) ... for the selection of an Ombudsperson for Students." The committee includes representatives from the administration, governing board, faculty, and students, and will oversee the recruitment and selection of McGill's next Ombuds. The University Ombuds is a part-time position that, along with the Assistant to the Ombuds, Carmela Parzanese, serves over 40,000 students. (McGill Advisory.)

Ombuds as a Solution for Academia’s Postdoc Bullying

An editorial in yesterday's Chronicle of Higher Education asserts that "a lack of oversight and accountability allows abusive faculty mentors to operate unchecked in research labs." This is a situation that many University Ombuds know well. The author, Azmi A. Ahmad, is a postdoctoral researcher at Yale, a notable R1 university without an Ombuds program. He offers steps universities should take to mitigate harassing behavior in their research labs, including the creation of an Ombuds program: 

• Overhaul grievance procedures to ensure that reporting mechanisms are clear, accessible, and effective. An ombuds office that meets international standards would provide a confidential, independent, and neutral one-stop shop for postdocs. 
• Offer robust protections against retaliation — including intimidation — and provide timely, decisive responses to complaints. Create pathways for postdocs to access letters of recommendation or even legal assistance in cases in which litigation is possible or their immigration status is threatened. 
• Improve the mentoring and supervisory skills of faculty members. Offer training on “bystander intervention” and on “how to be an ally.” 
• Commit to applying grievance procedures consistently and fairly — and then do so. 
• Evaluate academic departments to assess the effectiveness and compliance with institutional grievance procedures. The outcomes of complaints and evaluations should be reported to funding agencies and oversight committees. 

(Chronicle of Higher Ed.) 

Related posts: Letter to a Workplace Harasser; University Ombuds Remains a Goal for Faculty and Students at Yale; Podcast: Virginia Tech Ombuds on Academic Bullying; SHRM White Paper Promotes Ombuds as Tool for Workplace Bullying.

Department of Homeland Security Eliminates Classical Ombuds for Immigrants

An Executive Order one week ago slashed the Office for Civil Rights and Civil Liberties (CRCL), the Office of the Immigration Detention Ombudsman and the Office of the Citizenship and Immigration Services Ombudsman. These two offices provided oversight of the for people with immigration-related issues related to Immigration and Customs Enforcement and the U.S. Citizenship and Immigration Services.

Job Posting: University of Maryland, Baltimore County

The University of Maryland campus in Cantonsville (not to be confused with UM Baltimore in downtown Baltimore) is hiring its first Faculty Ombuds Officer. This will be the newest Ombuds within the University System of Maryland. The full-time position will report to the Vice Provost for Faculty Affairs and serve nearly 1,000 academic staff, practicing to IOA standards. A hybrid telework schedule may be available. 

FOIA Requests Target CISA's Ombuds

A recently published log reveals that an investigator using the Freedom of Information Act is demanding correspondence from the Cybersecurity & Infrastructure Security Agency's Organization Ombuds, Dallas Brown, along with other staff members. The FOIA requests seek a wide range communications with the Ombuds for May through September 2024.

Peruse Ombuds Dissertations at Nova Southeastern University

The Department of Conflict Resolution Studies at NSU Florida has been publishing its students' theses and dissertations since 2012. Four dissertations in the past two years have looked at the work of Ombuds and all are available online:

Will Work For Food to Host Ombuds Webinar

On April 24, 2025, Chuck Doran will present a free webinar for WWFF on "The Organizational Ombuds – What A Mediator Might Want To Know About This Unique Role." WWFF is a five-year old nonprofit that offers educational webinars by and for attorneys, mediators and arbitrators. In lieu of a fee, attendees are urged to make a donation to a local food bank. ;

Georgia Institute of Technology Selects Ombuds

The public research university in Atlanta has appointed Dona Yarbrough as its next Ombudsperson. She will reopen an office that has been shuttered since 2012. As the Ombuds, Yarbrough will serve about 38,000 faculty, staff, and students. Yarbrough comes to the position from Auburn University, where she has been the Associate Ombuds since November 2023.

Colorado Legislature Defunds Unfilled Courts Ombuds

Last week, the Colorado State House of Representatives cut the funding for the Office of Judicial Ombudsman. The program, which was approved in 2023, had a $400,000 budget, but had never been opened. Legislators, working to cover a $1.2 billion state shortfall were happy to reclaim the money.

SHRM White Paper Promotes Ombuds as Tool for Workplace Bullying

Kira Nureli, Ombuds and leadership consultant, is the author of a new white paper published by the Society for Human Resource Management. "The Importance of Workplace Civility" offers several strategies to mitigate workplace incivility, including Ombuds. Nureli, who heads Harmony Strategies Group, says, "Use a dispute resolution service or organizational ombuds to address civil behavior breaches quickly and thoroughly."

Gdańsk University of Technology Names First Doctoral Student Ombuds

Aleksandra Mielewczyk-Gryń has been appointed the first Ombudswoman for the Rights of Doctoral Students at Gdańsk Tech. She will serve about 500 graduate students at Poland's oldest technical university. According to a university announcement, Mielewczyk-Gryń will: Ensure compliance with doctoral students’ rights at the University; and Act as a mediator in conflicts involving doctoral students, seeking amicable and fair resolutions. 

African Union Adopts Charter for Ombuds Office

The African Union Commission has adopted "Operational Guidelines" for its Ombudsperson and Mediation Services Division. The document was finalized earlier this month and endorsed by the AUC Chairperson, HE Moussa Faki Mahamat, and the inaugural Head of Ombudsman and Mediation Division, Fouad Hendel.

Meet the New Ombuds for the University of Trento

In October 2024, Lucia Rodler was named the Student Ombudsman for the Università degli Studi di Trento. The university in northern Italy enrolls about 17,000 students. Rodler follows Donata Borgonovo Re, who served in the role for the prior three years. Rodler has been a professor of Italian Literature in the Department of Psychology and Cognitive Sciences since 2005. She earned her PhD at the University of Bologna. (University of Trento Garante Studentesca.)

Seminar to Explain Role of German Scientific Ombuds

The Max Planck Institute of Animal Behavior is hosting a seminar titled "Ombudspersons in Science – Structures in Germany, Duties of an Ombudsperson" on April 29, 2025. Wolfgang Fiedler and Michael Mende, the institute's recently-elected Ombudspersons, will provide an overview of the Ombuds system in Germany, emphasizing the role and responsibilities of Ombuds in upholding research integrity and mediating conflicts.

VU Amsterdam Interviews Both Ombuds

This week, Vrije Universiteit Amsterdam published interviews with Jacqueline Schoone, the Staff Ombudsperson, and Pelin Zenginoğlu, the Student Ombudsman. Both shared information about how they work with visitors and offered some personal insights on the value of their work. Schoone, who was appointed in April 2024 talked about what makes the job meaningful to her:

Syracuse Ombuds Solicits Feedback from Campus

Syracuse University Ombuds Neal Powless is inviting feedback via on online survey. The survey "seeks to gather input from individuals who have utilized the office’s services as well as those who have not." Login credentials are not required to complete the Qualtrix survey and responses will be anonymous and confidential. (Syracuse News.)

Executive Order Slashes Federal Mediation and Conciliation Service

An Executive Order signed by the President on Friday, "eliminates non-statutory functions and reduces statutory functions of unnecessary governmental entities to what is required by law," applying to FMCS and several other entities. FMCS is a small federal agency that provides mediation and other conflict resolution services, including Ombuds services, to prevent work stoppages and labor disputes.

Pinterest Adds an Ombuds

Awab Al-Rawe became the newest Ombuds at Pinterest in August 2024. He reports to Donna Douglass Williams, CO-OP, Head of Ombuds, and joins Teresa Ralicki, Ombuds Analyst, and Shawday Berstler, Senior Ombuds Specialist. (Berstler was promoted from Ombuds Program Manager in June 2023.)

Meet the Ombuds for Asian Infrastructure Investment Bank

Louisa Tsang was named the Senior Ombuds Services Officer for the multilateral development bank in November 2021. The news comes from the University of Hong Kong, which is hosting a seminar on "Infrastructure, Wellbeing and Conflict Prevention" featuring Tseng as a speaker. 

ENOHE Announces Agenda for 20th Annual Conference

The European Network of Ombuds in Higher Education has announced details for its 20th annual conference at Vrije Universiteit Amsterdam on June 4-6, 2025. The theme is "Building Bridges: Equity, Responsibility, and the Ombuds’ Vision for the Future, Inspired by 750 Years of Amsterdam." Three dozen speakers from 13 different countries will offer insights based on professional experiences building and running Ombuds programs for universities and countries.

Job Posting: Boston University

The private university in Boston is hiring an Associate Ombuds. The position will report to University Ombuds, Francine Montemurro, and join Associate Ombuds, Erin Wright. The search will fill a position previously held by Riley Barrar. The office serves BU faculty, staff, and students on the Charles River and Medical Campuses. 

American Physical Society Names First Ombuds

Elisa Enriquez, CO-OP, has been announced as the inaugural Ombuds for the professional association for physicists. Practicing to IOA standards, Enriquez will provide services to 50,000 APS members. She will report to the Head of Ethics under authority of the APS Board of Directors. 

UNESCO Completes Feasibility Study for First Ombuds

A new report for the United Nations Educational, Scientific and Cultural Organization recommends the establishment of an Ombuds office to strengthen the organization's internal justice system and improve conflict resolution. The feasibility study, commissioned by UNESCO's Executive Board, found strong support for the initiative across the organization. The report's findings were based on best practices, including IOA standards.

University of Pennsylvania's Ombuds Reports that Cases Ticked Up Again in 2023-24

UPenns’s Office of the Ombuds saw a 6% increase in visitors during the 2023–24 academic year, with staff making up the largest group of visitors (42%), followed by faculty, graduate students, postdocs, and undergraduates. Employment-related concerns dominated with academic-related issues as the second-largest group. according to Deputy Ombuds Waged Jafer and University Ombuds Jennifer A. Pinto-Martin.

JIOA Writing Club Aims to Foster Ombuds Authors

The Journal of the International Ombuds Association has launched a program to support aspiring Ombuds writers. The Ombuds Conflict to Composition Writing Club will begin in April 2025 and is now accepting applications. The club create a collaborative and supportive virtual environment where participants can develop their writing skills through mentoring and guidance on the publishing process. Applications are due by March 28, 2025.

Gallaudet University Suspends Ombuds Office

Gallaudet University has suspended the work of its Ombuds Office, with a promise to restore the service in the fall of 2026. The move was apparently promoted by a budget crises as the new presidential administration slashed spending on the federally chartered university. (Federal funding makes up nearly two-thirds of Gallaudet operating budget.) Here is the text of an announcement from Gallaudet's President to the campus:

Ombuds for ISED Canada Shares 2023 Annual Report, Announces Successor

The Office of the Ombud for Mental Health and Employee Well-Being for Innovation, Science and Economic Development has released its 2022–2023 Annual Report. Acting Ombuds Eve Nadeau reported that 56 visitors came to the office over the year and virtually all reported high levels of satisfaction with the services in follow-up surveys. In her summary, Nadeau emphasized the importance of fostering a supportive and inclusive workplace, particularly as employees navigated the transition to hybrid work. 

ADR.gov Website Vanishes Along with All COFO Content

The website for the Interagency ADR Working Group was taken offline around midnight on February 21, 2025. A presidential memorandum in 1988 established the multiagency organization to assist federal agencies develop and implement ADR programs. Among other things, the site hosted information for the Coalition of Federal Ombuds. Fortunately, the entire ADR.gov site, including COFO materials, are preserved the Internet Archive's Wayback Machine. (ADR.gov via Internet Archive.) 

Job Posting: University of California Davis

The UC Davis Ombuds Office is hiring an Associate Ombuds based at UC Davis Health in Sacramento with some hybrid, from-home possibilities. The position reports to Director, Lauren Bloom, CO-OP, and joins Lindsey Ensor, Senior Associate Ombuds, CO-OP, Jenny Vaccari, Associate Ombuds, CO-OP, and Katie Ranney, Assistant Ombuds.