The Journal of the International Ombudsman Association has published its third issue. Editor in Chief David Miller has collected several articles that bear on the effectiveness of Ombuds programs:
- “Identifying and Communicating the Effectiveness of Organizational Ombuds with Ideas About OO Effectiveness and Cost-Effectiveness” – Mary Rowe;
- “Assessing Effectiveness in Ombudsman Programs” – Howard Gadlin;
- “Creating an Effective Office: A Case Study” – by Janis Schonauer;
- “Assessing the Cost-Effectiveness of an Ombudsman: A Corporate Case Study” – Janet L Newcomb;
- “A Look at the Ombudsman Role in Cultural Change: Part 1” - Brian Bloch;
- “Conflict Coaching and the Organizational Ombuds Field” – Ross Brinkert;
- “An Ethical Privilege: The Case for a Statutory Privilege for the Organizational Ombuds” – Andrew Larratt-Smith; and
- Book Review of Charles Howard’s The Organizational Ombudsman: Origins, Roles, and Operations – Tom Kosakowski.
Longer summaries of these articles will follow shortly. Most of the authors will be attending the IOA annual conference later this week. (JIOA, Vol. 3, Issue 1.)
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