The Ombuds Blog: ENOHE and ACCUO Publish Report from 2018 Conference

September 05, 2018

ENOHE and ACCUO Publish Report from 2018 Conference

A report summarizes the proceedings of 2018 joint conference of the European Network of Ombudsmen in Higher Education and Association of Canadian College and University Ombudspersons. The conference, "Resolving Conflicts on Campus:
Strategies for Enhanced Policies and Effective Operations," was held on June 6-8, 2018 at the University of Edinburgh.

Contents include:

Putting ourselves on the map - plenary facilitated by Jenna Brown and Wolf Hertlein
Building a community of practice: the work of the Scottish Higher Education Complaints Forum | Karen Stulka, Keith Mackle and Clare Barnes
Four readers, two countries, one book: an international experiment in professional engagement for ombudsmen in higher education | Jenna Brown, Wolf Hertlein, Stefanie Spöth and Jim Wohl
Establishment of ombudsperson offices at Georgian HEIs | David Gegetchkori and Tamta Demetra
Conflict management through coaching and connection in the graduate community | Heather McGhee Peggs
Handling grievances concerning pure academic matters | Daniel More
How to start an ombuds office | Wolf Hertlein and Hugues Dreysse
General Data Protection Regulation: Chance or roadblock? | Anna-Katharina Rothwangl and Michael Gruber
Exploited by a global neoliberal education market? | Marc Johnson and Natalie Sharpe
PhD students and ombudspersons: How do ombuds contribute to civil, fair and productive PhD trajectories? | Jenna Brown, Nora Farrell, Ursula Meiser, Paul Herfs
Getting out of the box | Michel Villiard
Resolving conflicts and complaints about postgraduate supervision | Patty Kamvounias
The university ombuds in the wake of a societal call-to-action against campus sexual violence: a perspective from two Canadian provinces | Natalie Sharpe and Carolyn Brendon
How is your situation compared to the situations in Sweden, Norway and Denmark? | Sindre Rødne Dueland, Juval Pruitt and Bo Gad Køhlert
Translating the ombudsman recommendations into institution-wide practices – examples from the Ombudsman of the University of Warsaw | Anna Cybulko
Systems and simple rules | Jan Morse
Sexual harassment and abuse – a topic for the ombudsman? | Wolf Hertlein
Investigating complaints matters and reporting outcomes: a critical reflection | Barrie O’Connor
Keeping the complaint on track: ensuring fairness and efficiency in the face of challenging behavior |Felicity Mitchell and Alison Walker
You learn more from mistakes than from successes! | Lies Poesiat and Stephan Querido
The impact of complaints on public service employees | Rosemary Agnew
Values of the ‘millennial’ youth generation: what are the implications for conflict resolution in higher education? | Doris Kiendl
Dealing with ‘the powers that be’ (Romans 13:1): a case study | Josef Leidenfrost
The ombudsman without an office | Sindre Dueland
Ombudsman in an era of social movements: providing assistance when policies are not necessarily violated | Jim Wohl
Plenary debate – Developing the Ombuds Learning Community | Rob Behrens
Words of appreciation by Dame Suzi Leather for Rob Behrens
“LAUDATIO” by Josef Leidenfrost for Robert Behrens

(ENOHE Programme.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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September 05, 2018

ENOHE and ACCUO Publish Report from 2018 Conference

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