March 12, 2024

Centre for Informal Dispute Resolution Opens Registration for First Ombuds Conference

CIDR at Saint Paul University in Ottawa has announced details for its first Ombuds-focused conference on May 6-7, 2024. The hybrid event, "The Ombuds: Foundations, Best Practices, and Development," will bring together practitioners and researchers in conflict resolution and the Ombuds field to discuss the evolution of Ombuds practice. The organizers, Brent Epperson and Jean-François Rioux, have released the full agenda:

May 6, 2024

Welcoming Address

  • Nora Farrell, Professor, Osgoode Hall Law School, York University, Toronto: Independence and Accountability: Competing Constructs or Entwined Principles of Ombuds Practice?

Concurrent Panels

PANEL 1 – THE ORGANISATIONAL OMBUDS: FOUNDATIONS, FUNDAMENTALS & ITS FUTURE (IOA BOOK PANEL)

     Shannon Lynn Burton, PhD, Ombuds at Michigan State University

     Tyler Smith, Associate Ombuds at The National Institutes of Health

     Natalie Fleury, Ombuds at the Medical College of Wisconsin

     Tom Kosakowski, Ombuds at the University of Southern California

     Elisa Ortega-Schultz, MS, MA, LMSW, Employee Ombuds at Grand Valley State University

PANEL 2 – THE OMBUDS AND HUMAN RIGHTS

     The University Ombudsperson and Human Rights in Mexico. Professor Octavio Rodriguez Gonzalez; Martha Patricia Acevedo García, Ombuds, Michoacan University of San Nicolas de Hidalgo, Mexico.

     The Role of the Ombudsman During Conflict and Post-Conflict in Ethiopia. The Honourable Dr. Endale Haile, Chief Ombudsman of Ethiopia.

Lunch

Concurrent Panels

GENERAL PANEL A : THÉORIE ET BONNES PRATIQUES EN RÉSOLUTION DES DIFFÉRENDS (Panel in French)

     Théorie et bonnes pratiques en résolution des différends, Suzanne Bouclin, Faculté de droit civil, Université d’Ottawa PANEL 3 - REFLECTIONS ON OMBUDS PRACTICES IN DIVERSE SECTORS

     Restorative Justice and Ombuds. Richard Hart, Founding Director, VP, ProActive ReSolutions; Ashley Moore, Associate Director, Education, Community & Conflict Engagement, University of British Columbia; David Karp, (Professor, School of Leadership and Education Sciences; Director, Centre for Restorative Justice, University of San Diego.

     Ombuds as Early Warning Mechanisms that Demonstrate a Positive Return on Investment. Alec Chapa, Mosaic Collaborative Consulting.

PANEL 4 - THE ROLE OF OMBUDS OF MITIGATING GENDER-BASED VIOLENCE AND PROTECTING SEXUAL AND GENDER MINORITIES IN HIGHER EDUCATION0

     Dealing with cases of gender-based violence in higher education ombuds practice. Jorge A. Ribeiro Pereira (Portugal, European Network of Ombuds in Higher Education), Pelin Zenginoglu (Ombuds - Netherlands, Vrije Universiteit Amsterdam and Amsterdam University College), Dr. Michaela Antonín Malaníková (Professor and Ombuds - Czech Republic, Palacký University Olomouc)

     Transgender and nonbinary persons expectations towards an ombudsperson practice. Jan Galkowski, Ombuds - University of Rzeszow, Poland.

Concurrent Panels

PANEL 5 - THE ALIGNMENT OF OMBUDS WITH DIVERSITY, EQUITY, INCLUSION, AND BELONGING INITIATIVES

     Fostering Inclusion, Diversity, Equity and Accessibility - The Transformational Role of Organisational Ombuds in Creating HumanCentred Spaces. Dr. Nadia Ferrara, Ombuds - Indigenous Services Canada.

     Ombuds as Catalysts for Inclusive Excellence: Strategies for Systemic Change. Dr. Diedrick Graham, Vice President for Culture and Strategy - Healy+Group

     Ombuds and neurodiversity. Amanda Dean - Ombuds for Faculty and Staff at Austin Community College.

PANEL 6 - EVOLVING OMBUDS PRACTICES: OUTSOURCED AND PART-TIME OMBUDS

     Exploring the Growing Trend of Outsourced Organisational Ombuds: Navigating Opportunities and Challenges. Josh Hoch, Ombuds and Director of Ombuds & Mediation Services at MWI; Elise Ramos, Ombuds and Program Coordinator at MWI.

     The Ethics and Practice of Part-time Ombuds: Developing a Research Agenda. Professor Kristen M. Blankley, U. of Nebraska College of Law, Professor Lisa M. PytlikZillig, Research Associate Professor and Senior Research Manager, U. of Nebraska Public Policy Centre, and Professor Rodrigo Franco, Professor of Biomedical Sciences and Faculty Ombuds, U. of Nebraska-Lincoln

GENERAL PANEL B: STUDENT PRESENTATIONS ON CONFLICT RESOLUTION (Bilingual Panel)

     Art as a Tool for Change in Conflict. Jimena Yengle, B.A. in Communications Student, Saint Paul University.

     The Artificially Ethical Student? Navigating the Implications of AI as a Tool of Student Agency and Adherence to Academic Integrity. Navneet Chand. Former Ombuds Intern at the Office of the Student Ombuds and current B.A. Student in Political Science, U. of Alberta.

May 7, 2024

Concurrent Panels

PANEL 7 – THE DEVELOPMENT OF OMBUDS SERVICES IN THE CANADIAN FEDERAL PUBLIC SERVICE

     Elianne Hall, Workplace Well-Being Ombuds, Agriculture and Agri-Food Canada (AAFC)

     Judith Brunet, Ombuds for Small Departments and Agencies, Public Services and Procurement Canada (PSPC)

     Ayesha Rekhi, Well-being Ombuds and Inspector General, Global Affairs Canada (GAC)

     Manda Noble-Green, Ombuds at Public Safety Canada

PANEL 8 - THE DEVELOPMENT OF OMBUDS INSTITUTIONS IN DIVERSE CONTEXTS

     The role of the Ombudsman in fostering Dispute Resolution Mechanisms through Accountability, Transparency and Reconciliation in Public Administration in African States: A Case study of Uganda. The Honourable Anne Twinomugisha Muhairwe, Ombudsman of the Republic of Uganda.

     A Historical Journey of Organisational Ombuds in the United States. Dr. Shannon Lynn Burton - Ombuds, Michigan State University.

     Systemic Feedback in Organizational Ombuds Practice. Dr. Mary Bliss Conger – Ombuds Consultant and writer

PANEL 9 - THE OMBUDS’ TOOLBOX FOR EFFECTIVE CHANGE IN HIGHER EDUCATION CONTEXTS (PART 1)

     Is conflict coaching enough? A healthy debate about managing conflict in graduate supervision. Heather McGhee Peggs (Manager, Complaint Services - Patient Ombudsman, Ontario, and Julie Boncompain, Ombuds at Polytechnique Montréal, QC, and Mila – the Quebec Institute of Artificial Intelligence.

     Ombuds work in Higher Education Institutions in Europe: ‘believing’ in complaints and using early resolution to effect systemic change. Jean Grier, President - European Network of Ombuds in Higher Education (ENOHE), and Ursula Meiser, Vice President, ENOHE.

Concurrent Sessions

PANEL 10 - OMBUDS AND THE PROMOTION OF MENTAL HEALTH AND WELL-BEING

     Reconceptualising Ombuds Practice to Improve Mental Health with “EASE” Through Meaning Mindset Theory (MMT), the Stoic Dichotomy of Control, and the Empathy, Attention, and Respect (EAR) Approach. Dr. Laura Armstrong, Professor, School of Counselling, Psychotherapy, and Spirituality, Saint Paul University. Dr. Brent Epperson, Professor in Conflict Studies, Saint Paul University

     Emotional Literacy in Ombuds Practice. Tracey Brant PCC, COOP® Ombuds, Dartmouth College

     The Secret of the Slow Burn: How Focusing on Suffering in Conflict Leads to the Willingness to Transform It. Laurel Gordon, Deputy Ombuds, Office of the Ombuds, U.S. Marshals Service.

GENERAL PANEL C: WORKPLACE RESTORATION IN THE CANADIAN FEDERAL GOVERNMENT: A DELIBERATION OVER ITS INSTITUTIONAL DEVELOPMENT

     A discussion led by Helene Arts, Part-time Professor and Trauma-Informed Practice Specialist

PANEL 11 - THE OMBUDS’ TOOLBOX FOR EFFECTIVE CHANGE IN HIGHER EDUCATION CONTEXTS (PART 2)

     Ombuds in Higher Education in Austria: Benefits and Challenges of a System with Ombuds at Different Levels. Dr. Markus Seethaler, Austrian Student Ombudsoffice, and Anna-Katharina Rothwangl, Head of the Austrian Student Ombuds Office at the Federal Ministry of Education, Science and Research.

     Navigating Organisational Conflicts within a University context: Insights from Ombuds at Madrid Universities. Ángel Antonio Rodríguez Sevillano, Ombudsman at Universidad Politécnica de Madrid, Madrid, Spain. Emilio Olías Ruiz, Ombudsman at Universidad Carlos III, Madrid, Spain. Rafael Orden Jiménez, Ombudsman at Universidad Complutense de Madrid, Madrid, Spain.

Lunch

Concurrent Panels

Panel 12 LES OMBUDSMANS (Protecteurs des droits, Défenseurs des droits, Médiateur d’état et d’institution) DANS LA FRANCOPHONIE (Panel in French with interpretation)

     L’institution de l’ombudsman au Burundi et en Afrique centrale. Son Excellence Aimée Laurentine Kanyana, l’Ombudsman de la République du Burundi et Coordinatrice de la Région Afrique Centrale de l’Association des Ombudsmans et Médiateurs Africains (AOMA).

     L’autonomisation technologique dans la pratique de l’ombudsman : une approche de la justice centrée sur la personne, Christian Crytes, Not.E. MED., Doctorant en Droit, Université Laval.

     L’expérience d’ombudsman du Commissaire aux services en français de l’Ontario, Mr. François Boileau, Ombudsman des contribuables pour le gouvernement federal canadien.

PANEL 13 – THINKING ABOUT THE FUTURE: OMBUDS PROFESSIONALISATION AND PUBLIC AWARENESS OF OMBUDS SERVICES

     Ombuds Public awareness initiatives. Rob Behrens. Parliamentary and Health Service Ombudsman of United Kingdom.

     Has Ombuds Work Been Professionalised? A Critical Examination of the Evolving Field of Organisational Ombuds. Tom A. Kosakowski, Ombuds – University of Southern California, Health Sciences Campus.

PANEL 14 STUDENT VOICES IN OMBUDS PRACTICE (SHORT PRESENTATIONS)

     Ombuds practice in cross-cultural communication. Rebeca Avila, Ombuds Intern, Office of the Student Ombuds, U. of Alberta.

     The Role of Ethics in Organisational Ombuds Practice. Ikedi Obikaonu, M.A. in Conflict Studies Student, Saint Paul University.

     A Medical Doctor as a Student Ombuds. Jorge A. Ribeiro Pereira, Board Member – European Network of Ombuds in Higher Education.

     The Role and Benefits of the Ombuds Intern. Bryan Cambell – Ombuds Intern, U. of Alberta Office of the Student Ombuds.

     An Overview of the Student Ombuds Mechanism on Students’ Rights in European Higher Education Systems. Gizem Güray, M.A. student in the Department of Public Policy, Central European University (CEU), Austria

     Holding the Line For Health To Be Accountable In States, Provinces, And Communities As the Ombuds Practitioner. Erika Dugan, MPH Candidate, Baylor University.

Concluding Plenary

  • Participants to be announced later

Registration is now open and the cost is $200 CAD for online and $250 CAD for in person. (CIDR 2024 Conf Info.)

Update 5/3/24: There are new links for the final agenda.

1 comment:

  1. Really looking forward to this. Grateful to everyone who is making it happen!

    ReplyDelete