Brigham Health Announces Details of New Ombuds Program

On January 6, 2020, Brigham Health will launch a new program: the Office of Mediation, Coaching, Ombuds and Support Services. Headed by Donald Proby, "OMCOSS" will provide education, resources and services to faculty, staff, and trainees at Brigham and Women’s Hospital, Brigham and Women’s Faulkner Hospital, and Brigham and Women’s Physicians Organization in and around Boston. Details of the new program were announced in a series of articles in the organization's newsletter.

Brigham Health's Coaching, Mediation, and Ombuds Program Goes Online

Earlier this month, Brigham Health debuted a website for its new Office of Mediation, Coaching, Ombuds and Support Services. The integrated office is headed by Donald Proby and managed by Pamela Galowitz, a long-time program manager at Brigham, but no staff are identified on the new website. It is also notable that the office debuted as a remote service, due to the COVID-19 crisis. (BWH OMCOSS; Linkedin.)

Job Posting: Brigham Health

The Boston-based health care provider's Office of Mediation, Coaching, Ombuds and Support Services is hiring a full-time Ombuds. Reporting to the Director of OMCOSS, Donald Proby, the position provides Ombuds services to students, staff, trainees, administrators, nurses, and academic faculty members following IOA standards. (The office is also hiring a mediator.)