The Ombuds Blog: Brigham Health's Coaching, Mediation, and Ombuds Program Goes Online

March 26, 2020

Brigham Health's Coaching, Mediation, and Ombuds Program Goes Online

Earlier this month, Brigham Health debuted a website for its new Office of Mediation, Coaching, Ombuds and Support Services. The integrated office is headed by Donald Proby and managed by Pamela Galowitz, a long-time program manager at Brigham, but no staff are identified on the new website. It is also notable that the office debuted as a remote service, due to the COVID-19 crisis. (BWH OMCOSS; Linkedin.)

Related post: Job Posting (Partners HealthCare); Brigham and Women's Hospital Names Director of New Ombuds Program; Brigham Health Announces Details of New Ombuds Program.

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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March 26, 2020

Brigham Health's Coaching, Mediation, and Ombuds Program Goes Online

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