The latest issue of the journal published by Council of Inspectors General on Integrity and Efficiency (an executive branch entity composed of all American Inspectors General) features an article on the benefits of an Organizational Ombuds program in a governmental setting.
"Organizational Ombuds: The Best-Kept Secret for Strengthening Internal Efficiency" was written by Scott M. Deyo, the Ombudsman for the National Geospatial-Intelligence Agency, and Michael Kamins, a masters student in the Negotiations and Conflict Management Graduate Program at the University of Baltimore. The article uses the Department of Defense Inspector General's Ombuds office as a case study to illustrate the methods, standards and benefits of an IOA-compliant program. After the DoD IG Ombuds Office was established in March 2009, it served approximately forty percent of agency staff and resulted in major improvements to: corporate communications; decision-making processes; merit systems principles; quality and timeliness of agency processes; teamwork; acquisition; oversight; field operations; the transition back to the general schedule; and many other areas involving mission readiness. (Journal of Public Integrity.)