The Ombuds Blog: SAP Adds an Ombuds for India and Asia-Pacific

February 02, 2026

SAP Adds an Ombuds for India and Asia-Pacific

SAP has appointed Ranju Gupta as its first Ombudsperson for India and the Asia-Pacific (APAC) region, based in Bengaluru. The appointment expands the reach of the SAP Global Ombuds Office, which is headed by Carsten Pöschl and also includes Danillo Alves for SAP Americas and Agnes Eising for EMEA.

Gupta brings nearly 20 years of experience at SAP to the role, most recently serving as an Engineering Manager at SAP Labs India. Gupta graduated from YMCA University of Science & Technology and earned her Master's at University of Stuttgart. She is also an ICF Professional Certified Coach. (LinkedIn.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany/Austria -- Ombudspersonen and Ombudsleute

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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