Amabel Orraca-Ndiaye, the Ombudsman for the international development banking group, reported handling a record number of cases in 2011. According to her latest annual report, the AfDB Office of the Ombudsman handled 196 cases, an increase of 86.7% from 2010. Orraca-Ndiaye said that the increase was largely as a result of contact with field office staff following outreach and sensitization efforts that began two years ago.
In addition to case work, the annual report also highlighted internal and external networking, training and skills development, and several items of upward feedback on systemic issues. (AfDB Ombuds 2011 Report.)
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