May 30, 2012

IOA Training Explores Ethical Dilemmas in Ombuds Work

At its next training session, the International Ombudsman Association will offer a course specialized course: "Examining Professional Ethical Dilemmas in Organizational Ombudsman Practice." The one-day course will take place on July 19, 2012 in conjunction with other Ombuds trainings near Orlando, FL.

This one day specialized course will explore the importance of using the IOA Code of Ethics as a compass for navigating professional ethical dilemmas as they may arise in Organizational Ombudsman practice. Through an interactive case study format, participants will learn a practical ethical decision-making model and then apply it to various scenarios of Organizational Ombudsman practitioner ethical dilemmas. Some of the scenarios will be drawn from actual dilemmas experienced by practitioners. Other scenarios will be fictionalized accounts of what a practitioner might have been faced with if an Organizational Ombudsman had been significantly involved in some of the most highly publicized organizational scandals in recent history, such as the collapse of Enron and the alleged mishandling of sexual abuse at Penn State University.

The course will be taught by Sean Banks, Director & Company Ombuds, Shell Oil Co. – Ombuds Services. Attendance is limited to 30 and the Foundations of Organizational Ombudsman Practice (Formerly Ombudsman 101) is a prerequisite. (IOA July 2012 Training Info.)

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