The IOA Ombudsman 101 course is being offered at Pepperdine University June 11-13, 2009. The 2½-day program provides basic information and training for the Organizational Ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality. This is the first time the 101 course has been offered in conjunction with a university. The cost before May 1 is $1,095. (Pepperdine 101 Registration Info.)
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