According to the MSU history project:
As the University Ombudsperson, he helped transform the ways students communicated with his office by establishing a robust online presence. By 2007, the number of student contacts with the office had more than tripled since the 1960s.Soffin also served on the board of the University and College Ombuds Association. (State News; On the Banks of the Cedar River.)
Related posts: Michigan State University Ombuds to Retire; Ombuds Office at Michigan State University Celebrates Half Century.
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