Job Posting: Jackson College

The community college in Jackson County, Michigan is hiring a Student Resolution Advocate. Despite the job title, the duties include: independently and impartially reviewing complaints and assisting in the resolution; providing confidential and informal assistance to individuals; serving as an advocate for fairness and act as a source of information and referral; recommending changes in college policy and procedures to prevent recurrences of similar complaints; and making informal inquiries. It is not clear how the Student Resolution Advocate relates to the existing Student Ombudsman, Jessica Houston. The position serves about 6,000 students across four campuses.

Applicants must have at least bachelor’s degree in Social Work or similar discipline and three years’ experience in dispute resolution or similar role. A Master's degree and five years experience in dispute resolution are preferred. The position pays $56,000 to $62,000 per year and applications are due July 4, 2022. (JCC Job Posting via Indeed.)

Related posts: Non-Conforming Job Postings: Jackson Community College and Ashford University [2008]; Job Posting [2010]; Jackson Community College Names First Ombuds; Profile of Jackson Community College's New Ombuds; Job Posting [2013].