The Ombuds Blog: Rutgers Expands Ombuds-Like Service for Staff

April 22, 2025

Rutgers Expands Ombuds-Like Service for Staff

Cherekana Feliciano has joined the Employee Partners for Conflict Transformation (EmPaCT) Office at Rutgers University as an Associate Conflict Navigation Specialist. She will work with Frieda Hoffman, the inaugural Conflict Navigation Specialist, providing services to university staff that generally follow IOA standards. Meanwhile, Rutgers has existing Ombuds programs for students and medical trainees.

Feliciano came to the position from the Civil Division of the New Jersey Courts. She is also a public historian and genealogist, and the current President of the Afro-American Historical and Genealogical Society. She graduated from Douglass College and earned her JD from the University of Maryland School of Law. (EmPaCT Team.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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April 22, 2025

Rutgers Expands Ombuds-Like Service for Staff

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